Information Technology (IT) Technician

Town of Los Gatos; Creekside Village (CA); On-site; USD 63,000 - 81,000; Full time

Job summary

Town of Los Gatos is seeking an IT Technician to install, maintain, troubleshoot, and upgrade hardware, software, networks, and Town-wide email systems; train users; provide staff support; and report to the IT Director. This position is on-site only and represented by TEA.

Ideal candidates demonstrate strong customer service, clear communication, and problem-solving abilities, with experience in LAN/WAN, servers, firewalls, and peripherals. Eligibility to work in the United States is required.

Qualifications

• Strong customer service and communication skills.
• Experience with LAN/WAN, servers, firewalls, and peripheral devices.
• Ability to train users and support staff in applications.

Responsibilities

• Install, maintain, troubleshoot, and upgrade hardware, software, and networks.
• Provide user training and assistance on Town systems and email.
• Assist in procurement and deployment of hardware, software and security appliances.
• Support critical systems including public safety, financial management, GIS and document management.

Skills

Networking

Servers

Firewalls

PCs

Troubleshooting

Education

Associate degree

Job description

Information Technology Technician

Hourly Rate: $46.0996 - $59.4130 (DOQ)

Filing Deadline: August 30, 2026

The Town of Los Gatos is recruiting for an IT Technician to work in a dynamic, customer service-oriented and fast-paced environment where problem solving, attention to detail, multi-tasking, and strong communication skills are a must. The IT Technician installs, maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, peripheral equipment, and Town-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to Town staff; and performs related work as required. This position will report to the IT Director. This position is represented by the Town Employees Association (TEA). This position is not eligible for a remote or hybrid work schedule.

Ideal Candidate

Candidates who are successful in this position demonstrate a strong commitment to customer service, possess excellent communication (verbal and written) and decision-making skills; thrive in a fast-paced environment; can work effectively with moderate degree of independence; are detailed oriented and organized; self-assured with the ability to exercise a high degree of common sense and sound judgement; highly motivated and can tactfully and effectively interact with the others, especially when communicating technical information to non-technical-users.

• Troubleshoots problems related to all local and wide area network systems, servers, firewall, computer workstations, operating and systems software; and data communications equipment.
• Assists in projects assigned, including equipment moves, change in departmental software or hardware, network systems and/or operating systems changes; coordinates schedules.
• Recommends and coordinates procurement, acquisition and support of computer hardware, software, voice and data communication systems and network security appliances.
• Installs computer workstations, servers, printers and peripherals.
• Installs,configures,andtroubleshootsofftheshelfsoftwareproducts.
• Provides technical support for Internet and Intranet applications.
• Responds to computer disruptions and failures.
• Schedules vendor maintenance and repair activities.
• Performs software reloads and upgrades for desktop computer systems.
• Performs system backups and restores workstations and servers for Windows platforms.
• Provides user support regarding operational, system, equipment and software questions and problems, implements system-wide security measures, performs diagnosis of hardware problems.
• Provides support for critical systems such as public safety, financial management, geographic information system, and document management.
• Performs related duties and responsibilities as required.

Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifyingequivalent to an Associate’s degree from an accredited college or university with major course work in a field such as computer science, information technology systems or a related field, and one year of experience in information systems and support.

Substitution: Three (3) years of increasingly responsible experience in information systems and support may substitute the required education and completion of high school or equivalent. Experience substitutions are determined at the discretion of the Town of Los Gatos.

Applications will be screened in relation to the criteria in this job announcement. Meeting the minimum qualifications does not guarantee continuation in the process. Only the most qualified applicants with the most relevant experience and education will be invited to continue in the selection process. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

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The Town of Los Gatos is an Equal Opportunity Employer and does not discriminate against qualified employees or applicants because of race, color, religion, medical, physical or mental disability, or any other basis protected by law. Qualified individuals with a disability will receive reasonable accommodation, as required by the California Family Rights Act (CFRA), and federal laws including the Americans with Disabilities Act and Section 504, during any phase of the selection process, providing such request is made to Human Resources at least five working days in advance. Medical disability verification may be required prior to accommodation. Under federal law, all employees must provide documents that authorize the right to work in the United States.