Information Technology (IT) Support Specialist

Alom; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

ALOM is seeking an IT Support Specialist to join our Information Technology team in an office/warehouse setting. You will provide hands-on technical support, desktop setup, and onboarding for new employees, while documenting IT processes to keep operations running smoothly.

You will collaborate with stakeholders across departments, assist with asset management, and help ensure compliance with company policies. A background in Microsoft 365 and AD/Exchange is preferred.

Qualifications

• Experience deploying and setting up Microsoft- and Linux-based computers.
• Proficiency with Microsoft 365, Exchange Online and related tools.
• Strong organizational and time-management skills in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Provide hands-on IT support across the organization, including helpdesk duties.
• Assist with desktop setup, onboarding, and user training on ALOM systems.
• Create and maintain documentation and process flows for IT activities.
• Support asset management for physical and virtual equipment.
• Maintain accurate records in accordance with policies and regulations.

Skills

Desktop setup

Helpdesk support

Documentation

Asset management

Onboarding

Microsoft Office 365

Cross-functional collaboration

Education

High school diploma or equivalent

College coursework (preferred)

Tools

Microsoft Office 365

Active Directory

Exchange Online

Microsoft Entra

Job description

About ALOM

ALOM is a quality- and technology-driven global supply chain management company, providing 3PL+, contract manufacturing, and fulfillment solutions for leading brands in technology, healthcare, government, and other highly regulated industries. Headquartered in Silicon Valley with operations across California, Indiana, and 20 global locations, ALOM helps customers turn their supply chains into a competitive advantage through precision execution, customized, scalable solutions, real-time data, and a deep commitment to ESG and operational excellence. As a woman-owned company, founded and led by our CEO, we are committed to building an inclusive, equitable workplace.

ALOM is looking for an IT Support Specialist to join our Information Technology team. In this role, you'll provide hands-on technical support across the organization — from desktop setup and helpdesk assistance to new employee onboarding on ALOM technology systems — while helping design and document the processes that keep our IT department running smoothly. You'll work closely with stakeholders, subject matter experts, and cross-functional teams to streamline how we deliver support and meet business needs.

• In cooperation with other departments, design processes that ensure stakeholder needs are met; create documentation and process flows in accordance with delivery requirements


• Gather information and requirements for process design


• Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts


• Create documentation as required for development and infrastructure projects


• Perform research as needed for scoping processes and recommending products


• Assist in asset management of both physical and virtual assets


• Assist with day-to-day helpdesk operations and provide support for ALOM operations and ALOM end users


• Perform desktop setup and aid end users


• Train new employees to understand ALOM Technologies systems


• Assist with miscellaneous tasks and projects as needed


• Maintain accurate records and documentation in accordance with company policies and applicable regulations


• Support cross-functional initiatives and contribute to a collaborative team environment

• Experience deploying and setting up Microsoft-and Linux-based computers


• Proficiency in all systems used by the company, including Microsoft Office 365


• Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment
  
• Excellent written and verbal communication skills


• High school diploma or equivalent required; some college coursework preferred

Preferred Qualifications

• Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration


• Experience in a supply chain, manufacturing, or distribution environment


• Familiarity with helpdesk ticketing systems and IT asset management tools


• Experience developing IT process documentation and process flows

This role primarily operates in an office and warehouse environment. The position may require:

• Ability to sit/stand for extended periods


• Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals)


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role

Compensation

Compensation is determined based on relevant skills and experience, the position’s location, internal equity, and local market considerations. We regularly review our pay practices to help ensure employees are compensated fairly for comparable work.

Why ALOM

At ALOM, leaders are close to the work and to the customers, and every function plays a direct role in delivering high-compliance, high-performance supply chain solutions that matter. ALOM is a privately held, woman-owned company with a 25+ year track record of innovation, quality, sustainability, and award-winning performance in demanding industries.