Information Technology (IT) Strategic Communications Manager

Base-2 Solutions, LLC.; Camp Springs (MD); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Base-2 Solutions, LLC. seeks an Information Technology Strategic Communications Manager to support the Air Force National Capital Region IT Services program at Joint Base Andrews, MD, Anacostia-Bolling, DC, and the Pentagon.

The role focuses on developing and maintaining the IT services catalog and driving continuous process improvements. The position requires deep familiarity with defense communication strategies, public affairs, and senior-level briefing delivery, with on-site duties at

Qualifications

• Experience aligning with education/experience equivalency requirements.
• Familiarity with defense communication strategies, operational security, and public affairs.
• Ability to develop and execute long-term communication plans aligned with military objectives.
• Knowledge of online communication platforms and cybersecurity considerations.
• Ability to coordinate messaging across departments and work with senior officials.
• Strong organizational skills.
• Excellent written and oral communication skills.

Responsibilities

• Develop and maintain a strategic communications plan aligned with Air Force goals.
• Develop and implement communication strategies supporting operations and policy objectives.
• Coordinate messaging across squadrons, bases, and departments for consistency.
• Advise leadership on communication best practices and messaging.
• Integrate communications with broader military strategies to meet IT goals.
• Train personnel on effective communication techniques.
• Establish an on-site presence within Base Communications Squadrons.
• Guide commanders in executive tours, mission briefs, and visitor flyers.
• Assist UX Manager in delivering UX strategic initiatives and projects.
• Ensure plans support customer experience and goals.
• Develop a newsletter to increase visibility of IT services.
• Create notifications for users about IT service interruptions.
• Develop flyers to aid communication projects.
• Respond to short-notice tasks and organize meetings.
• Provide strategic counsel to the commander on IT operations.
• Deliver executive-oriented briefings and papers for leadership.
• Lead intelligence exchange with mission partners.
• Translate data into recommended options for senior leaders.
• Champion QoS and IT modernization via partnerships with authorities.

Skills

Written communication

Oral communication

Organizational skills

Cross-department coordination

Public affairs familiarity

Education

Bachelor's degree with 8+ years of relevant experience

Master's degree with 6+ years of relevant experience

Additional years of relevant experience in lieu of a degree

Job description

Position Summary

Base-2 Solutions is seeking an Information Technology (IT) Strategic Communications Manager to support the Air Force National Capital Region IT Services program at Joint Base Andrews, MD, Joint Base Anacostia-Bolling, DC, and the Pentagon. The successful candidate will develop, maintain, and improve the IT services catalog and provide continuous process improvement analysis in support of those services. This is an on-site position.

Essential Duties and Responsibilities

• Develop and maintain a strategic communications plan for the 844th Communications Group aligned with Air Force District of Washington goals.
• Develop and implement communication strategies that support 844th Communications Group operations and policy objectives.
• Coordinate messaging across squadrons, bases, and departments to ensure consistency in internal and external communications.
• Advise leadership on communication best practices and strategic messaging.
• Ensure 844th Communications Group alignment with Department of the Air Force information technology goals by integrating communication efforts with broader military strategies.
• Train personnel on effective communication techniques.
• Establish a consistent on-site presence within the Base Communications Squadrons, engaging with unit leadership to anticipate mission impacts, communicate program capabilities, and strengthen the program's partnership with the Air Force.
• Guide and assist 844th Communications Group and squadron commanders in developing executive tours, mission briefs, and flyers for distinguished visitors.
• Assist the User Experience Manager in delivering User Experience strategic initiatives and projects.
• Ensure communications plans support the customer experience and help the organization meet customer expectations and goals.
• Develop and maintain a newsletter aimed at increasing visibility and promoting the effective use of IT services in the Air Force National Capital Region.
• Develop Notifications to Airmen for Air Force National Capital Region users to understand interruptions or changes to existing IT service offerings.
• Develop flyers or advertisements to assist communications squadron commanders with projects or changes to existing IT services.
• As a member of the Operations Fusion Team, respond to short-notice tasks or requests for information and organize or establish meetings.
• Serve as direct strategic counsel to the commander on high-visibility IT operations, synthesizing complex operational data to accelerate and drive executive decision-making across the Air Force National Capital Region.
• Architect and deliver authoritative, data-centric briefings, white papers, and executive summaries tailored for General Officers, Senior Executive Service personnel, and senior Air Force National Capital Region and Secretary of the Air Force leadership to shape enterprise IT posture and strategic policy.
• Spearhead critical intelligence and operational exchange between the 844th Communications Group, its operational squadrons, and mission partners, including Headquarters Air Force, the 89th Airlift Wing, Air Force District of Washington, the 316th Wing, and the 11th Wing.
• Translate raw IT performance data and concepts into recommended options or actions for senior leaders.
• Champion Quality of Service and IT modernization initiatives by forging and managing strategic partnerships with cyber, acquisition, and infrastructure authorities, including 16th Air Force, the 688th and 67th Cyberspace Wings, the Cyberspace Capabilities Center, Air Force Life Cycle Management Center, Defense Information Systems Agency, and Air Force District of Washington/A6.

Required Qualifications

• Relevant experience meeting an applicable education and experience pathway in the equivalency section.
• Familiarity with defense communication strategies, operational security, and public affairs through military or government experience.
• Ability to develop and execute long-term communication plans aligned with military objectives.
• Knowledge of online communication platforms and cybersecurity considerations.
• Ability to coordinate messaging across departments and work with senior officials.
• Strong organizational skills.
• Excellent written and oral communication skills.

Preferred Qualifications

• A degree in communications, public relations, journalism, or a related field; advanced degrees can be beneficial.
• Experience managing sensitive information and responding to high-pressure situations, including crisis communication.
• Strong background in public affairs or public relations.
• Strong understanding of press engagement, briefing protocols, and public messaging.
• 8+ years of military experience.
• Experience working in the Air Force National Capital Region.
• Credentials like the Strategic Communication Management Professional (SCMP) or Communication Management Professional (CMP) can enhance credibility.

Required Education and Experience Equivalency

• Bachelor of Science degree with 8+ years of prior relevant experience.
• Master's degree with 6+ years of prior relevant experience.
• Additional years of relevant experience in lieu of a degree.

Required Certifications

• None specified.

Required Security Clearance

• Active Secret

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo