Information Technology (IT) Specialist

Western Arizona Council of Governments; Yuma, Kingman (AZ, AZ); On-site; USD 53,000 - 66,000; Full time

Job summary

Western Arizona Council of Governments (WACOG) is seeking an IT Specialist based at either the Yuma or Kingman office. The role supports technology infrastructure, provides technical support, manages user access, and helps safeguard data across the organization.

Regular travel throughout WACOG's service area is required, using a WACOG-owned vehicle. The position emphasizes secure, reliable operations and ongoing improvement of technology solutions for employees and programs in Yuma, La Paz, and

Responsibilities

• Provide technology support to employees across WACOG locations, diagnosing and resolving hardware, software, connectivity, and other issues.
• Configure, deploy, maintain, and support technology resources including computers, mobile devices, and network equipment.
• Administer user accounts, system access, and security permissions for onboarding and role changes.
• Support security and reliability through system monitoring, updates, endpoint protection, and backup practices.
• Maintain technology infrastructure and connectivity across facilities, including networks and telecommunications.
• Manage technology assets lifecycle including inventory, licensing, procurement, and disposal.
• Coordinate with vendors and service providers for purchasing, implementation, and troubleshooting.
• Provide training on technology systems, cybersecurity awareness, and approved software usage.
• Evaluate organizational technology needs and recommend improvements for efficiency and security.
• Support operations by maintaining confidentiality, reliable attendance, and traveling as needed.

Job description

IT Specialist
HIRING SALARY: $53,243.29 - $66,484.92 Annually

This position will be based at either the Yuma or Kingman business office. Regular travel throughout WACOG's service area is required, using a WACOG-owned vehicle.

THE WACOG DIFFERENCE

Western Arizona Council of Governments (WACOG) is committed to a professional, supportive workplace where employees can use their strengths to serve our communities and contribute to the success of programs throughout Yuma, La Paz, and Mohave Counties.

POSITION SUMMARY

The Information Technology Specialist supports WACOG's technology infrastructure, systems, and employees to maintain secure, reliable, and efficient operations across the organization. The position provides technical support, administers technology resources and user access, supports cybersecurity and data protection practices, coordinates with technology vendors, and assists with the implementation and continuous improvement of technology solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• 1. Provide technology support to employees across WACOG locations, diagnosing and resolving hardware, software, connectivity, telecommunications, audiovisual, printing, and other technology issues while minimizing operational disruption.
• 2. Configure, deploy, maintain, and support technology resources including computers, mobile devices, peripherals, network equipment, telecommunications systems, software, cloud-based applications, and related technologies.
• 3. Administer user accounts, system access, and security permissions supporting employee onboarding, role changes, and separation processes and applying appropriate authentication, access-control, and information-security practices.
• 4. Support the security and reliability of WACOG technology systems through system monitoring, software and security updates, endpoint protection, vulnerability remediation, backup and recovery practices, documentation, and escalation of suspected cybersecurity incidents.
• 5. Maintain technology infrastructure and connectivity across WACOG facilities, including networks, wireless systems, internet connectivity, cabling, telecommunications, and coordination of installations, upgrades, migrations, and service changes.
• 6. Manage technology assets throughout their lifecycle including inventory, configuration records, licensing, procurement, warranties, replacement planning, storage, and secure disposition in accordance with WACOG requirements.
• 7. Coordinate with technology vendors and service providers assisting with purchasing, implementation, troubleshooting, service performance, and identification of solutions that meet operational, security, fiscal, and program requirements.
• 8. Provide employee guidance and training regarding technology systems, cybersecurity awareness, data protection, responsible use of technology, and effective utilization of approved software, automation, artificial intelligence, and other emerging technologies.
• 9. Evaluate organizational technology needs and recommend improvements including opportunities to improve efficiency, security, accessibility, interoperability, automation, and service delivery while considering program, funding, compliance, and operational requirements.
• 10. Support organizational operations by maintaining confidentiality and protecting information; maintaining reliable attendance; traveling throughout the WACOG service area; working outside normal business hours when operational needs require; and performing other related duties necessary to support organizational and departmental objectives.