Information Technology (IT) Specialist

K2 Group, Inc.; Hampton (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Paid time off

Job summary

K2 Group is seeking an Information Technology Specialist to ensure the operation, security and integrity of information systems at Langley AFB in Virginia. The role requires 3–5 years of IT/IA experience and an active TS/SCI clearance, plus CompTIA A+ certification.

Responsibilities include ticketing with Remedy/ServiceNow, AD management, patch logging, configuring Cisco Webex and VoIP, Linux CLI use, IA incident response, accreditation activities, and Tier I/II Help Desk support.

Qualifications

• 3–5 years of IT/IA experience
• Active TS/SCI clearance required
• CompTIA A+ certification is mandatory
• Knowledge of IA controls and accreditation processes is desirable
• Experience with Remedy or ServiceNow ticketing systems is required

Responsibilities

• Escalate service tickets using Remedy and ServiceNow.
• Maintain patch logs for all equipment patched to network devices.
• Manage user accounts with Microsoft Active Directory.
• Configure and install Cisco Webex Conferencing Systems and VoIP.
• Use Linux command line to update and configure system settings.
• Support accreditation activities for Classified Processing Areas/TEMPEST.
• Build/maintain ATOs for Windows/Linux systems.
• Provide Tier I and II Help Desk support for hardware, software and account issues.
• Troubleshoot network connectivity and workstation problems.
• Replace or install fiber and workstation hardware as needed.

Skills

IT troubleshooting

Analytical thinking

Communication skills

Education

CompTIA A+ certification

CompTIA Sec+ (preferred)

Linux+ (preferred)

Tools

Remedy

ServiceNow

Active Directory

Cisco Webex

VoIP

Linux command line

Job description

This position is a contingency opportunity K2 Group is seeking an Information Technology Specialists to ensure the operation, security and integrity of information systems including WAN/LAN for the Headquarters - Air Combat Command (ACC) at Langley AFB.

Performance shall include:

• Escalate service tickets using Remedy and/or ServiceNow ticketing systems.
• Maintain patch logs for all equipment patched to network devices.
• Utilize Microsoft Active Directory and IAO express for user account management.
• Configure and installed Cisco Webex Conferencing Systems and VoIP
• Use LINUX command line commands to update and configure System configuration.
• Implement corrective measures for Information Assurance (IA) incidents to fortify system security.
• Manage the accreditation process for Classified Processing Areas/TEMPEST.
• Build/maintain ATOs for Windows/Linux systems
• Provide Tiers I and II Help Desk support to troubleshoot and resolve network connectivity issues reported about hardware, mobile devices, software and account management.
• Trace, replace or install fiber as well as replace hardware to solve issues at the workstation.

Experience

• Must have 3-5 years of recent/relevant IT/IA experience

Certifications

• CompTIA A+ certification(required)
• CompTIA Sec+ and Linux+ (preferred)

Clearance

• Must have active TS/SC

Benefits

• Medical/ Dental/ Vision Insurance
• FSA Medical & FSA Dependent Care
• Pre-tax 401(k) & ROTH 401(k) plans
• Profit Sharing Plan
• Life & Accidental Death Insurance
• Short Term/ Long Term Disability
• Voluntary Group Life Insurance option
• Tuition Reimbursement
• Job-related Course Reimbursement
• Holiday Pay
• and Paid Time-Off.