Information Technology Infrastructure Manager

Fayetteville Technical Community College; Fayetteville (NC); On-site; USD 83,000 - 101,000; Full time

Benefits offered by this job

NC State Health Plan

NC State Retirement Plan

Paid Holidays

Educational Benefits

Longevity

Job summary

Fayetteville Technical Community College is seeking an IT Infrastructure Manager to lead the design, implementation, operation, and ongoing support of the college’s network and infrastructure across multiple campuses. The role combines strategic leadership with hands-on technical work to ensure secure, high‑performing systems.

The position oversees day-to-day operations, staff, and incident response, with some after-hours work.

Qualifications

• Bachelor’s degree in Networking, Infrastructure Technology, or equivalent experience.
• Minimum of five years of progressive experience in network or infrastructure administration.
• Experience with enterprise LAN/WAN, wireless, telecommunications, and multi-site environments.

Responsibilities

• Lead, supervise, and mentor ITS infrastructure staff for task prioritization and performance management.
• Manage ITS infrastructure and network operations across campuses, including incident response and service restoration.
• Ensure secure, reliable infrastructure services meeting institutional needs and policy requirements.
• Coordinate with external partners and internal stakeholders on infrastructure initiatives and vendor engagement.
• Oversee preventive maintenance and lifecycle planning for infrastructure.

Skills

LAN/WAN

Wireless networks

Network security

Vendor management

Education

Bachelor's degree or equivalent in Networking / Infrastructure Technology

Tools

Cisco certifications

HPE Aruba

Fortinet

Microsoft

AWS

Azure

Job description

Position Information

Position Title

Announcement Summary

Fayetteville Technical Community College is recruiting for a new member to join our Information Technology Services Team and now accepting applications for a full-time IT Infrastructure Manager! The IT Infrastructure Manager is responsible for the design, implementation, operation, maintenance, and support of the College’s network, telecommunications, and infrastructure systems across multiple campuses and facilities. This position provides both strategic leadership and hands-on technical expertise to ensure reliable, secure, and high-performing infrastructure services.

This role oversees day-to-day infrastructure operations, supervises network and infrastructure staff, and ensures service availability and responsiveness for students, faculty, and staff. The position is accountable for infrastructure performance, lifecycle planning, vendor coordination, security alignment, and the successful execution of infrastructure initiatives.

This position requires both leadership and hands-on technical involvement.

Work may involve responding to urgent service disruptions and critical infrastructure issues.

Some after-hours, on-call, and weekend work will be required to support maintenance windows and incident response.

We offer a valuable benefits package that includes the following:

• Lead, supervise, and mentor ITS infrastructure staff, providing guidance, task prioritization, and performance management.
• Manage ITS infrastructure and network operations across multiple campuses, including incident response, escalation management, and service restoration.
• Ensure consistent delivery of secure and reliable ITS infrastructure services that meet institutional needs.

Infrastructure Management:

• Design, implement, and maintain wired and wireless network environments, including LAN, WAN, campus backbone, and cloud-connected systems.
• Install, configure, and support infrastructure components such as switches, routers, firewalls, wireless controllers, access points, and telecommunications systems.
• Perform hands-on technical work as needed to support operations, resolve service issues, respond to outages, and complete infrastructure projects.

Monitoring and Performance Management:

• Monitor network and infrastructure performance using management tools; analyze logs, alerts, and trends.
• Develop, track, and report key performance indicators (KPIs) related to availability, performance, service response, outage trends, lifecycle status, and vendor performance.
• Identify and implement continuous improvement strategies to enhance service reliability, capacity, and resiliency.

Security and Compliance:

• Administer infrastructure security controls, including firewalls, VPNs, network segmentation, access controls, and secure configurations.
• Coordinate with the Office of the Chief Information Security Officer (CISO) on risk management, vulnerability remediation, incident response, and compliance requirements.
• Ensure infrastructure aligns with institutional policies and applicable regulations (e.g., FERPA, PCI, HIPAA, NIST 800-53, 800-171, and other data protection standards).

Change Management and Maintenance:

• Plan and execute system updates, patches, configuration changes, and maintenance activities.
• Maintain change control processes, documentation, and rollback procedures to minimize service disruption.
• Oversee preventive maintenance and lifecycle replacement planning.

Troubleshooting and Support:

• Diagnose and resolve complex network, telecommunications, and infrastructure issues.
• Provide advanced escalation support and coordinate resolution with vendors, service providers, and state agencies.

Documentation and Standards:

• Develop and maintain comprehensive infrastructure documentation, including:
  • Network diagrams and topographies
  • Configuration management
  • Standards and procedures
  • Inventory and lifecycle records
  • Operational runbooks and maintenance logs
• Ensure documentation supports operational continuity and compliance requirements.
• In coordination with the AVP for ITS, develop and maintain appropriate key performance indicators (KPIs) to evaluate infrastructure operations and make adjustments to the infrastructure to ensure healthy systems that remain operational, reliable, and secure.

Vendor and Stakeholder Coordination:

• Coordinate with external partners, including service providers, ISPs, the North Carolina Department of Information Technology (NCDIT), and the North Carolina Community College System Office.
• Support procurement activities, including requirements development, vendor evaluation, and lifecycle planning.
• Collaborate with internal departments, such as the College’s Office of CISO and ITS leadership on infrastructure-related initiatives.

Disaster and Recovery Continuity:

• Support disaster recovery and business continuity planning for infrastructure services.
• Participate in testing, evaluation, and implementation of corrective actions.
• Coordinate technical response team and work to recover operations

Additional Responsibilities:

• Participate in infrastructure projects, upgrades, and institutional initiatives.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Networking, Infrastructure Technology, or a related field or the equivalent of experience and education.
• Minimum of five years of progressive experience in network or infrastructure administration.
• Experience with enterprise LAN / WAN, wireless, telecommunications, and multi-site environments.

Preferred Requirements

• CompTIA Network+, Security+, Cloud+, or Server+
• Vendor certifications (e.g., Cisco, HPE Aruba, Fortinet, Microsoft, AWS, Azure)
• Supervisory or leadership experience preferred.

Full or Part Time

Full or Part Time Full Time

College Pay Scale

College Pay Scale $82,580 - $101,316 annually

Number of Months

Number of Months 12

Employee Benefits

NC State Health Plan

NC State Retirement Plan

Paid Holidays

Educational Benefits

Longevity

EEO Statement

The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.

Close Date

Close Date 09/15/2026

Special Instructions to Applicants

Screening of applications will begin immediately, with an anticipated hire date of August 15th, 2026.

NOTE : All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.

Three (3) Professional References Are Required.

"Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension."

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • FTCC Website
  • Indeed
  • NCCCS System Office
  • HigherEdJobs
  • Social Media
  • Glassdoor
  • Internal Email
  • Word of Mouth
  • USJoblink
  • Other