Information Technology Infrastructure Engineer

AgileEngine, LLC.; EE. UU.; A distancia; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

AgileEngine, LLC is seeking a Senior IT Infrastructure Engineer to design, operate, and improve the systems behind corporate IT services and business applications. The role covers on‑premises, data centers, and cloud environments, with responsibilities spanning Windows/Linux server administration, storage, backup, and core infra services.

You will support AWS/Azure, identity and access services, and automation using PowerShell, Python, Terraform, and Ansible.

Formación

• 4+ years of enterprise IT infrastructure experience
• Experience with Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting
• Experience supporting cloud infrastructure and dependencies across compute, storage, networking, identity, and security services
• Experience with Active Directory or comparable identity platforms, privileged access, and service-account management
• Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation
• Demonstrated ability to troubleshoot complex infrastructure issues across multiple technology layers and teams
• Experience building or maintaining automation and repeatable operational processes
• Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner
• Strong written and verbal communication skills, with the ability to explain technical issues to stakeholders

Responsabilidades

• Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
• Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
• Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
• Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.
• Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
• Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
• Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
• Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
• Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
• Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
• Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
• Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
• Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
• Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
• Participate in an on-call or after-hours support rotation as required.

Conocimientos

Windows & Linux admin

Cloud infrastructure

Identity & access management

Automation scripting

ITIL familiarity

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

PowerShell

Python

Terraform

Ansible

Descripción del empleo

We are looking for a Senior IT Infrastructure Engineer to design, operate, and improve the systems and infrastructure behind corporate IT services and business applications.

The mandatory requirements are 4+ years of enterprise IT infrastructure experience, infrastructure lifecycle management, identity and privileged access experience, and an upper-intermediate English level.

What you will do

• Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
• Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
• Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
• Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.
• Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
• Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
• Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
• Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
• Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
• Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
• Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
• Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
• Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
• Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
• Participate in an on-call or after-hours support rotation as required.

Must haves

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 4+ years of progressive experience designing, implementing, and supporting enterprise IT infrastructure.
• Strong experience with Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting.
• Experience supporting cloud infrastructure and understanding dependencies across compute, storage, networking, identity, and security services.
• Experience with Active Directory or comparable identity platforms, enterprise authentication, privileged access, and service-account management.
• Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation.
• Demonstrated ability to troubleshoot complex infrastructure issues across multiple technology layers and teams.
• Experience building or maintaining automation and repeatable operational processes.
• Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner.
• Strong written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.

Nice to haves

• Experience with VMware, Nutanix, or comparable virtualization and hyperconverged infrastructure platforms.
• Experience with AWS infrastructure services, cloud security, cloud cost awareness, and infrastructure-as-code practices.
• Experience with Microsoft 365, endpoint or systems-management platforms, configuration management, and enterprise monitoring tools.
• Experience with enterprise backup and recovery platforms, immutable backups, recovery testing, and off-site or cloud-based protection.
• Experience with PowerShell, Python, Bash, Ansible, Terraform, or comparable automation tools.
• Experience in healthcare, medical device, life sciences, or another regulated industry.
• Familiarity with ITIL practices, security frameworks, audit evidence, and formal change-management processes.
• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well-being & support: access local well-being programs and people-focused support tailored to your location