Information Technology Generalist Administrator 2

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Commonwealth of Pennsylvania, Enterprise Technology Services Office, seeks an Information Technology Generalist Administrator 2 to guide critical IT operations and service delivery across the Delivery Center. You will oversee ITSM processes, lead multi-agency initiatives, and advise on emerging technologies while ensuring policy alignment and system reliability.

This full-time role offers telework up to two days per week within Pennsylvania, with on-site options at the Harrisburg

Qualifications

• One year as IT Generalist Administrator 1 or equivalent experience.
• Six years IT experience with three years in IT applications, networks, or security.
• Two years IT experience with a bachelor’s degree in IT; or applicable equivalent.

Responsibilities

• Direct End User Support, IT Asset and Configuration Management, and Change Management operations.
• Design and improve IT service management frameworks to meet policy and operational needs.
• Advise leadership on emerging technologies, system upgrades, and service delivery impacts.
• Lead IT initiatives spanning multiple agencies with complex integrations.
• Assess new ITSM tools, automation platforms and other technologies.
• Oversee user guides, knowledge articles, and technical documentation.

Skills

Collaborative skills

Leadership

Education

Bachelor's degree in information technology

Associate’s degree in information technology

ITIL Foundations Certification

Tools

BMC Helix

ServiceNow ITSM

Job description

THE POSITION

Join the Enterprise Technology Services Office as an Information Technology Generalist Administrator 2 and help guide important technology operations. This role allows you to support major IT services that keep systems running smoothly across the Delivery Center. You will have the opportunity to work with teams to improve processes, strengthen tools, and help staff access the resources they need. Your leadership supports reliable technology solutions that help agencies serve the public.

DESCRIPTION OF WORK

This position manages major IT service areas, guides improvements in service management processes, and supports strategic technology planning. It requires advanced technical knowledge and collaboration across teams to ensure strong and reliable IT operations. As an Information Technology Generalist Administrator 2, you will perform the following duties:

• Service Oversight: Direct End User Support, IT Asset and Configuration Management, and Change Management operations
• Process Development: Design and improve IT service management frameworks that meet policy and operational needs
• Strategic Guidance: Advise leadership on emerging technologies, system upgrades, and service delivery impacts
• Project Leadership: Lead IT initiatives that span multiple agencies and involve complex integrations
• Technical Evaluation: Assess new ITSM tools, automation platforms, and other emerging technologies
• Documentation Management: Oversee user guides, knowledge articles, and technical documentation for IT services

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires a current ITIL Foundations Certification.
• This particular position also requires two or more years of full-time professional information technology experience with BMC Helix.
• This particular position also requires two or more years of full-time professional information technology experience with Service Now ITSM toolset.
• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.