Information Technology Field Operations Coordinator

Blue River PetCare; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading company in veterinary services is seeking an Information Technology Field Operations Coordinator to manage IT operations and projects. The role involves collaborating with IT teams, developing standard procedures, and ensuring efficient operation of IT infrastructures across multiple clinic locations. Ideal candidates will have strong project management skills and a background in IT operations. Join a collaborative and dynamic environment at Blue River PetCare, where your contributions will support the company’s growth and enhance veterinary services.

Benefits

Health, Dental, and Vision Insurance

Flexible & Health Spending Accounts

Retirement plans with company match

Paid Time Off (PTO), Holidays, and Bereavement

Employee Assistance Program (EAP)

Qualifications

• 3+ years of relevant IT administration experience required.
• Strong understanding of IT operations and project management.
• Ability to analyze and resolve challenges effectively.

Responsibilities

• Coordinate IT operations across a nationwide network of veterinary clinics.
• Develop and implement standard operating procedures for cybersecurity.
• Manage IT upgrade projects within budget and time constraints.

Skills

Project Management

Analytical Reasoning

Communication

Problem Solving

Education

Bachelor’s degree in Information Technology

Tools

Azure

Office 365

Job description

Information Technology Field Operations Coordinator

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Position Summary

The Information Technology Field Operations Coordinator is a critical member of Blue River PetCare's IT team, responsible for coordinating IT operations and managing projects across our nationwide network of veterinary clinics. This role is central to driving the company’s growth by ensuring the smooth operation of IT infrastructure, overseeing diverse IT projects, and developing standardized policies and procedures. The ideal candidate will bring strong technical, organizational and time management skills, an eye for detail, and a proactive approach to problem-solving. They will also possess strong project management abilities, and a customer service-oriented mindset.

Position Summary

The Information Technology Field Operations Coordinator is a critical member of Blue River PetCare's IT team, responsible for coordinating IT operations and managing projects across our nationwide network of veterinary clinics. This role is central to driving the company’s growth by ensuring the smooth operation of IT infrastructure, overseeing diverse IT projects, and developing standardized policies and procedures. The ideal candidate will bring strong technical, organizational and time management skills, an eye for detail, and a proactive approach to problem-solving. They will also possess strong project management abilities, and a customer service-oriented mindset.

Essential Duties and Responsibilities:

• Standard Operating Procedures (SOPs): Partner with Corporate IT and MSPs (Managed Service Providers) to develop and implement standard operating procedures for cybersecurity and IT infrastructure at clinic locations, ensuring consistency and compliance across the network.
• IT Project Coordination: Work with Blue River Operations Team to help manage IT upgrade projects, including clinic rewires, network equipment upgrades, and internet/phone system enhancements, ensuring projects are completed on time and within budget.
• Vendor and MSP Management: Collaborate with third-party MSPs to coordinate the provisioning of equipment, software, and end-user support, ensuring high service levels.
• Budgeting and Cost Management: Assist in budgeting for clinic IT projects, identifying opportunities to reduce costs while maintaining high quality and efficiency.
• IT Request Management: Oversee the intake, coordination, and prioritization of IT requests from veterinary practices, ensuring prompt and effective resolution of critical issues.
• Software Support and Vendor Liaison: Work with software vendors to provide support for clinic practice management software, ensuring systems are fully operational and optimized for clinic use.
• IT Infrastructure and Cyber Security Documentation: Document and maintain detailed records of all clinic IT infrastructure and cyber security provisions, ensuring accuracy and up-to-date information
• Domain Management: Maintain the company’s portfolio of domain names, ensuring they remain active, registered, stable, and secure from threats.
• Cross-Functional Collaboration: Act as a liaison between corporate IT, field operations, and veterinary practices, ensuring clear communication and alignment of IT initiatives with business goals.
• Solution Recommendations: Advise clinics on IT solutions that align with corporate technological policies, strategies, and initiatives, driving operational efficiency.
• Change Management: Manage change related to new technology adoption, guiding and supporting teams through transitions to minimize disruptions.
  
  

Special Projects: Take on additional duties and special projects as assigned, contributing to the overall success of the IT department and the company.

Education Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Equivalent experience may be considered.
  
  

Basic Qualifications

• 3+ years of relevant work experience in IT administration, preferably within the veterinary or a similar industry.
• Strong understanding of IT Operations (ITOps) and the ability to apply these principles to medium and small external clinics and branches of a corporate entity.
• Familiarity with the ITIL framework and the Service Value System is highly desirable.
• Exceptional critical thinking, analytical reasoning, and creative problem-solving skills.
• Demonstrated ability to analyze and resolve challenges with both permanent and temporary solutions.
• Strong project management skills, with experience managing multiple IT projects simultaneously.
• Excellent communication skills, with the ability to convey technical information to non-technical stakeholders clearly.
  
  

Physical Requirements

• Ability to remain in a stationary position for extended periods (approximately 75% of the time).
• Frequent communication with remote managers via email and phone, requiring clear and effective communication skills.
• Regular collaboration with office-based co-workers, emphasizing teamwork and cooperation.
• Frequent use of computers for data entry and other tasks, requiring proficiency in keyboarding.
• Ability to travel on average # days/weeks out of every month.
  
  

Technical Skills:

• Expertise in managing email and web domains, ensuring stability and security.
• Strong understanding of networking concepts (e.g., LAN, WAN, VPN) and the ability to troubleshoot network-related issues.
• Strong knowledge of cybersecurity best practices and experience implementing security protocols to protect sensitive data.
• Experience with backup and disaster recovery solutions to ensure business continuity.
• Proficiency in administering Azure and Office 365 environments.
• Experience with on-premises Active Directory domain administration.
• Familiarity with veterinary practice management software such as AVImark and Cornerstone is a plus.
• Experience with cloud-based practice management software such as DaySmart Vet, EzyVet, and Covetrus Pulse is a plus.
• CompTIA Project+ or PMP Certification.
• CompTIA Network+ or Cisco CCNA Certification.
  
  

Who We Are

Blue River PetCare is a multi-state owner and operator of high-quality veterinary hospitals, with our corporate office located in downtown Chicago. We provide an exit strategy for owners of veterinary hospitals who are looking to reduce the headaches of business and diversify their asset base while continuing to practice or who are seeking to transition their practice as they consider retirement. We believe strongly in the local franchise and work with our hospitals to strengthen their existing hospital brands and carry on the legacies which have been established.

Diversity is embraced at Blue River PetCare and the uniqueness of all individuals is supported. All qualified applicants will be considered for all positions regardless of race, color, national origin, age, sex, sexual orientation, gender identity, disability, veteran status or ancestry.

Compensation And Benefits

Salary Range: $70,000-80,000 per year

Blue River PetCare team members are eligible to participate in the discretionary annual bonus program.

Blue River PetCare offers the following benefits:

• Health, Dental, and Vision Insurance
• Flexible & Health Spending Accounts
• Disability, Life Insurance, and Critical Illness Coverage
• Retirement plans with company match
• Paid Time Off (PTO), Holidays, and Bereavement
• Employee Assistance Program (EAP)
• Paid Volunteer Time-off
• Pet Perks with industry vendor partners, including deals on insurance, preventatives, food, and supplies
• Chicago CTA Transit Program Benefits
• Discounted gym memberships for local Chicago team members
• Childcare discounts with KinderCare
• Exclusive travel, entertainment, and retail discounts
• Hybrid and remote opportunities
  
  

Job Tags

,

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Veterinary Services

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