Information Technology Field Engineer

Cypress HCM; Atlanta (GA); On-site; Full time

Job summary

A leading company in Atlanta is seeking a Mid-Senior Level Technical Support Specialist to provide day-to-day support for network infrastructure and desktop systems. The ideal candidate will have extensive experience in troubleshooting and a strong understanding of both hardware and software solutions. You'll be responsible for maintaining system security and providing training to new team members. This role offers a competitive hourly rate and the opportunity to work in a dynamic environment.

Qualifications

• 5-7 years of work-related experience required.
• Working knowledge of Windows and Mobile compute hardware.

Responsibilities

• Provides day-to-day technical support for network infrastructure.
• Installs, configures, and troubleshoots desktop systems.
• Communicates technical information to nontechnical personnel.

Skills

Technical Support

Communication

Troubleshooting

Education

Bachelors of Science in Computer Science

Tools

Windows

Mobile Devices

Job description

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36.29/hr - $41.79/hr

Description:

• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May conduct training programs designed to educate an organizations computer users about basic and specialized applications.

Duties:

• Support day-to-day operations and provide customer support.
• Install, configure, support, and maintain hardware and operating system solutions.
• Placing hardware orders, asset management.
• Basic back-up tape operator duties.
• Define and implement core system hardware and operating system solutions.
• Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies.
• Create system documentation, testing, training, and post-deployment assessments.
• Communicate changes to client environment, policy, and project testing to the IT Team.
• Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades.
• Maintain standards of operations, such as inventory, naming standards, and configurations.
• Communicate system status and coordinate maintenance activities.
• Monitor the environment for potential system issues and resolve appropriately.
• Adhere to the change management process for any planned maintenance, or when potential issues are identified.
• Provide IT training and orientation for new team members.
• Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources.
• Adhere to established processes and policies.
• Provide basic conference room and AV support.
• Continually work to improve operations.
• Adhere to established service and operational level agreements.
• Evaluate and test new software for compatibility with the computing environment.
• Provide system security and access.
• Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames.
• Adhere to security policies for all managed services.
• Respond to automated notifications regarding noncompliance of client systems.

Requirements:

• Bachelors of Science in Computer Science or related field is a plus but not required.
• 5-7 years of work related experienced is required in lieu of educational requirements.
• Working knowledge of Windows and Mobile compute hardware like laptops, desktops, and mobile devices.

Compensation:

• $36.29 – 41.79/hr W-2

JP 4267

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Semiconductor Manufacturing and Computers and Electronics Manufacturing

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