Residential Manager, ICF

Monarch; Albemarle, Northern (NC, KY); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Monarch Healthcare in North Carolina operates multiple Intermediate Care Facility locations. The Residential Manager provides onsite leadership to staff and individuals, ensuring quality of life and regulatory compliance while supporting program goals.

This full-time role includes on-call coverage, staff supervision, performance coaching, documentation, and budget adherence; sleepover shifts may be required.

Qualifications

• High School Diploma required.
• Valid Driver's License (USA) required.
• Experience with individuals with intellectual and developmental disabilities in residential, community, or day program settings; 2 years; not required.
• Experience with individuals who have mental health diagnoses or IDD; 2 years; not required.
• Management experience: 1 year; not required.

Responsibilities

• Ensure person-centered plan is implemented creatively and timely.
• Supervise staff and model positive approaches when supporting individuals.
• Provide assessments and input to plan modifications as needed.
• Maintain accurate documentation and ensure reports are completed.

Education

High School Diploma (Required)

Job description

Scheduled Weekly Hours:

40

Schedule:

Monday - Friday (8:00 am - 5:00 pm) (with on-call rotation)

Pay Range Minimum:

$44,888.00

Education:

We're Looking for: High School Diploma (Required)

Certifications:

We're Looking For: Drivers License (Valid) - USA

Experience:

We're Looking For: Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 2 years | Not Required

Experience working with children or adults (dependent upon population served) with a mental health diagnosis or an intellectual/developmental disability | 2 years | Not Required

Management Experience:

1 Year | Not Required

Additional Details:

Sign On Bonus: $2,000 ($500 at 3 months; $500 at 6 months; $1,000 at 12 months)

Job Description Summary:

The Residential Manager provides onsite management of the daily operations of assigned Intermediate Care Facility (ICF) locations. They support both staff and the individuals they support to enhance quality of the life through services that enable individuals to achieve their personal dreams and goals within their community. This position plays a key role in supporting ICF programs, ensuring exceptional service delivery, operational excellence, and adherence to ICF’s regulatory standards, mission and program objectives.

What You'll Do:

• Ensure the person-centered plan is implemented creatively and innovatively as well as timely.
• Ensure that staff utilize person-centered and positive approach strategies when supporting individuals receiving services through on-site observation, role modeling and person specific training.
• Determine ways to implement goals and objectives in the community.
• Provide initial and on-going assessments, and give input to Team Leader into person-centered plan modifications.
• Participate or ensure appropriate representation in the team meetings with other providers, and natural supports as needed
• Ensure plans are documented effectively and appropriately and updated in a timely fashion.
• Develop an in-depth knowledge of the people supported and their preferences, challenges and daily routines.
• Respond effectively and timely to all incidents following agency policies and procedures.
• Provide leadership, direction and supervision to assigned personnel including floaters and substitute staff.
• Mentor and monitor performance and implementation of assigned responsibilities by being present during day-to-day activities on all shifts and by unannounced visits.
• Complete performance evaluations, coaching and counseling and discipline as needed and/or required.
• Assist in administrative duties such as reviewing time sheets to ensure accuracy and submitting for payroll and necessary payables.
• Develop and initiate a system that provides a means for communication across shifts, divisions and between consultants, professionals, outside agencies, families and management staff.
• Ensure that staffing schedules and daily operations meet the needs of the people being supported.
• Arrange for supervision of program when away from the program.
• Maintain accurate documentation in handling house petty cash, charges and funds of the people we support.
• Take responsibility for control of all funds disseminated to staff.
• Ensure residents are included in shopping activities and ensure that expenditures do not exceed budgeted amounts unless authorized.
• Ensure that all required and/or requested reports/documentation are completed.
• Assist in maintaining the records of the individuals supported.
• Participate in the coordination and completion of daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Maintain a safe working environment for employees and people receiving services.
• Demonstrate knowledge of emergency procedures and effectively manage a crisis.
• Participate in on-call coverage as required.
• Sleepover in a residential setting may be required.
• Demonstrate knowledge of, comply with and ensure supervised staff comply with all agency policies and procedures, as well as state and federal statutes and regulations to specific program areas.
• Complete all other relevant responsibilities as assigned by supervisor.
• Driving and travel may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact [e-mail] or call [phone].

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.

Department: LTSS - Non-Service

Since 1958, Monarch Healthcare has focused on helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive.

If you’re looking for a career with purpose, we have a place for you at Monarch Healthcare. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch Healthcare, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference.

Monarch Healthcare is nationally accredited by The Joint Commission and committed to providing the highest quality care. To learn more about our services and the many ways we provide support, please call [phone] or visit www.MonarchNC.org.