Information Technology Engineer

Function Health

United States

Remote

USD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Job summary

A health technology company is seeking an IT Engineer to manage technical support and improve IT processes. The role requires strong troubleshooting skills and 3–5 years of experience in IT support. Candidates should have familiarity with SaaS tools and a passion for making an impact in the healthcare industry. The company offers a competitive salary and flexible working hours, establishing a dynamic work environment to stimulate innovation.

Qualifications

3–5 years in an IT support role.
Strong troubleshooting skills across macOS and identity/access systems.
Ability to manage support queues with empathy and professionalism.

Responsibilities

Provide technical support for devices and software.
Manage onboarding/offboarding tasks.
Track IT assets and manage inventory.

Skills

Troubleshooting

Technical support

SaaS tools

MDM

Scripting (Bash, Python)

Tools

Google Workspace

Slack

Notion

Okta

Job description

Join to apply for the Information Technology Engineer role at Function Health.

Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). 130,000+ members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment, where every day we are building the future.

Role:

As an IT Engineer at Function Health, you’ll play a hands-on role in keeping our team productive, secure, and well-supported. You’ll manage laptops, resolve technical issues, improve onboarding/offboarding workflows, and help enforce the tools and processes that support our fast-paced, mission-driven environment.

As an early member of our team, your contributions will play a critical role in shaping the future of our member experience as we scale from currently thousands of members to millions.

This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you.

Key Responsibilities:

Provide technical support to employees for devices, software, and account issues.
Manage onboarding/offboarding tasks to ensure timely and secure access across systems.
Maintain and improve IT processes and documentation (e.g., checklists, runbooks, automation scripts).
Enroll and monitor laptops in MDM and ensure endpoint protection is running.
Administer SaaS and productivity tools like Google Workspace, Slack, Notion, etc.
Partner with Security to roll out device, account, and data protection policies.
Track IT assets, manage inventory, and support device lifecycle operations.
Triage IT requests, escalate complex issues, and follow through to resolution.
Support internal audits by maintaining access logs, asset records, and process documentation.

Qualifications/Skills:

3–5 years in an IT support, helpdesk, or systems admin role.
Strong troubleshooting skills across macOS, SaaS tools, and identity/access systems.
Experience with MDM, endpoint protection, and identity tools (Okta a plus).
Familiarity with scripting or automation (e.g., Bash, Python, no-code tools).
Able to manage support queues with empathy, urgency, and professionalism.
Prior experience supporting a fully remote global team within a start-up environment ideal.
Clear communicator who documents work well and can train others as needed.
Bonus: Experience in healthcare or other compliance-focused environments (HIPAA/SOC 2).
Bonus: Experience using GAM or other admin automation tools.

Why You'll Love Working With Us:

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.

Seniority level