Information Technology Engagement Manager IV

Astreya; United States; Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical provided through UHC/ Kaiser (

Dental provided through UHC

Vision provided by UHC

401k Plan

Paid Time Off (accrued)

Job summary

Astreya is looking for a Business Analyst to analyze and propose system solutions for Billing Modernization, with emphasis on Oracle CC&B and related processes. You will work with business clients and vendor teams to translate requirements into detailed specs and guide solution delivery.

The role involves onsite collaboration in Oakland, CA, with some travel to Stockton or San Ramon for workshops. Local candidates preferred with relocation/travel flexibility considered.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 5-7 years CC&B or similar Oracle platform experience.
• Experience in business analysis and complex IT projects.

Responsibilities

• Lead and collaborate with technical teams to ensure successful delivery of project functionality.
• Translate business requirements into detailed specifications for vendors and clients.
• Provide expert IT consulting to identify and satisfy business needs.
• Create and review design and technical specification documents.

Skills

Business analysis

Project management

Stakeholder communication

Requirement gathering

Education

Bachelor’s Degree in Computer Science or related field

Tools

CC&B (Oracle Customer Care & Billing)

Job description

This will be a hybrid requirement, requiring at least one day onsite in Oakland, CA - W2 ONLY

Local candidates are highly preferred. Well matched and qualified candidates willing to relocate and travel will also be considered.

Position Summary:

Analyzes and proposes system solutions for the Line of Business and IT organizations. Acts as a strategic partner and business and technical liaison who understands business content, procedures, processes and systems that are included in the scope of the Billing Modernization program. Assembles, analyzes, and translates business requirements into detailed requirements and functional specifications. Performs feasibility analysis; develops project scope; provides recommendations on alternative solutions, project strategy and deliverable prioritization. Analyzes business needs and defines detailed requirements and validates solutions with the client. The successful candidate will be able to do analysis for Oracle’s Customer Care and Billing (CC&B), Customer to Meter (C2M), and various other meter-to-cash processes.

The position also requires occasional travel/workshops at business locations, such as Stockton or San Ramon.

Job Responsibilities:

• Lead and partner with technical teams to ensure successful delivery of project functionality.
• Collaborate on the development of functional solutions with business clients and vendor implementers, leveraging knowledge of PG&E systems and business processes.
• Communicate IT processes to the business clients and vendor partners.
• Demonstrates a level of expertise that allows the BA to act as a recognized authority for a project or initiative.
• Exercises independent judgment and discretion in matters of significance with broad scope and high complexity.

Business Analysis:

• Able to analyze and design solutions independently with minimal guidance as needed on the most complex projects.
• Analyze end-to-end complex business processes and information needs of the clients in one or more business functional areas (may include external entities).
• Anticipate client concerns and questions, and provide proactive, timely and professional client-focused communications.
• Define and document business requirements for complex projects.
• Evaluate and document alternatives that will provide the most effective solutions to complex business problems.
• Identify, propose and influence IT solutions to complex business problems; negotiate requirements and deliverables with multiple business clients.
• Provide expert consulting in information technology to the client to identify and satisfy the business needs.
• Create and review design and technical specification documents for alignment with business solution.
• Understand in detail the current and future business environment of the business clients; effectively anticipate, identify, and fully meet the business needs.
• Serves as key technical resource within the area of specialization.
• Demonstrates advanced knowledge and technical competence for Oracle and other applications in scope for the Billing Modernization program.
• Demonstrates understanding of business processes for several business functional areas, and can effectively coordinate the work on analysis and requirements for several projects.
• Provide timely responses to client inquiries or delegate as appropriate.

Project Support:

• Comply with SOX and other standard process requirements.
• Demonstrates good understanding of a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
• May perform various additional activities, such as operation and maintenance support, testing of critical areas of complex applications, etc.
• Prepare and review test plans and perform quality reviews of test results.
• Mentors the Associate and Career-level team members.
• Act as a key contributor to the business cases for complex IT projects and initiatives.

Qualifications

• Bachelor’s Degree in Computer Science or job-related discipline or equivalent experience
• 5-7 years job-related CC&B experience, or similar Oracle platform (such as C2M)
• Experience as Project Manager, high complexity
• Job-related experience, 10 years
• Experience in business analysis, 7 years

Highly Preferred:

• Utility industry experience, job-related
• CCBA-certification of Competency in Business Analysis certification
• CBAP-Certified Business Analysis Professional certification
• CC&B Specialist certification

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law