IT Business Analyst

KellyMitchell Group; Oakland (CA); Hybrid; USD 124,000 - 179,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

ESOP 401K

Job summary

KellyMitchell Group is seeking an IT Business Analyst to support a major Billing Modernization initiative focused on Oracle CC&B, C2M, and meter-to-cash processes. The role involves analyzing end-to-end billing processes, translating needs into detailed requirements, and collaborating with stakeholders and vendor teams.

The position supports a remote-first work arrangement with occasional onsite workshops in Oakland, CA, and nearby Bay Area locations.

Qualifications

• 4+ years of Oracle CC&B/C2M experience in complex IT environments.
• Experience translating business processes into detailed requirements.
• Strong understanding of Oracle utility systems and functionality.
• Experience supporting large-scale system implementations or modernization programs.

Responsibilities

• Analyze end-to-end billing and meter-to-cash processes and translate needs into requirements.
• Review and refine requirements, identify gaps, and document changes for Billing Modernization.
• Analyze Oracle CC&B and C2M functionality for current and future processes.
• Partner with stakeholders, technical teams, and vendors to validate solutions.
• Create and review business requirements, functional specs, and design documents.
• Support requirements across customer, credit, billing, payments, and rates; assist testing and compliance.

Skills

Oracle CC&B/C2M experience

Stakeholder communication

Requirements gathering

Analytical reasoning

Tools

Oracle CC&B

Oracle C2M

Job description

Job Summary

Our client, a leading utility provider, is seeking an IT Business Analyst to join their team supporting a major Billing Modernization initiative focused on Oracle Customer Care & Billing (CC&B), Customer to Meter (C2M), and meter-to-cash processes.

Contract Details

Type: Contract position Duration: Initial 6-month with potential for extension Work location: Oakland, CA / Greater Bay Area Work Arrangement: Primarily remote, with occasional onsite workshops in Oakland, Stockton, and San Ramon Local candidates are preferred, though strong non-local candidates may be considered Location must be included at the top of the resume.

Core Responsibilities

• Analyze complex end-to-end billing and meter-to-cash business processes and translate needs into detailed functional and technical requirements
• Review and refine previously developed requirements, identify gaps, and document changes needed for the Billing Modernization program
• Analyze Oracle CC&B and C2M functionality to support current-state and future-state business processes
• Partner with business stakeholders, technical teams, and vendor implementers to develop and validate functional solutions
• Create and review business requirements, functional specifications, design documents, and technical specifications
• Support requirements across areas such as customer, credit, billing, payments, and rates
• Provide project support including testing, quality reviews, compliance activities, and potential workstream leadership

Required Skills/Experience (Must-Haves)

• 4+ years of highly relevant Oracle CC&B/C2M experience
• Strong experience with Oracle CC&B and/or Oracle C2M Business analysis and requirements-gathering experience within complex IT environments
• Experience translating business processes into detailed functional and technical requirements
• Strong understanding of Oracle utility systems and underlying system functionality
• Experience supporting large-scale system implementations or modernization programs
• Strong stakeholder communication and cross‑functional collaboration skills
• Approximately 4+ years of highly relevant Oracle CC&B/C2M experience

Preferred Skills/Experience (Nice-to-Haves)

• Prior utility industry experience
• Meter-to-cash process knowledge
• Billing and rates experience
• Experience partnering with System Integrators
• Experience leading complex requirements or workstreams
• CBAP, CCBA, or CC&B Specialist certification

Key Competencies & Behaviors

• Strong analytical and process-oriented mindset
• Ability to work independently on complex initiatives
• Strong communication and stakeholder-management skills
• Collaborative approach across business, technical, and vendor teams
• Ability to identify gaps, ask the right questions, and drive requirements to the appropriate level of detail

Work Environment

Location: Oakland, CA / Greater Bay Area Work Arrangement: Primarily Remote with occasional onsite workshops in Oakland, Stockton, and San Ramon Local candidates are preferred; strong non-local candidates may be considered with travel as needed

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $90.00 and $130.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP) 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.