Information Technology Coordinator

Metrowall; Congers (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

MetroWall is seeking a hands-on IT Operations & Admin Specialist to support daily IT operations, employee tech needs, and system access. The role covers ERP and BI/dashboard administration, security practices, and vendor coordination.

You will maintain user access, licenses, and reporting, while helping to improve IT processes and onboarding efficiency. You will work across departments to implement tools, manage IT assets, and ensure reliable, secure tech for a growing organization.

Qualifications

• Associate's or Bachelor's degree in IT or related field preferred; equivalent hands-on experience considered.
• 2+ years of IT support, helpdesk, systems coordination, or admin experience.
• Experience with SaaS platforms, ERP, BI/dashboard tools, and user access management.
• Knowledge of Microsoft 365, basic networking, IAM, and IT security practices.
• Azure experience is preferable; strong documentation and communication skills.

Responsibilities

• Provide day-to-day IT support for employees, devices, and office tech.
• Coordinate onboarding/offboarding, including account setup and software access.
• Maintain helpdesk records, issue tracking, and escalation follow-up.
• Track IT assets, licenses, warranties, and lifecycle needs.
• Administer productivity, email, collaboration, and identity systems.
• Support office network infra, VPN, printers, and conference tech.
• Coordinate endpoint setup, patching, backups, and security controls with vendors.
• Serve as administrator for ERP and BI/dashboard tools; manage roles and reporting access.
• Monitor software usage, renewals, and opportunities to reduce tool overlap.
• Train employees on proper software use, security practices, and IT SOPs.

Skills

IT support

Helpdesk

Systems coordination

SaaS platforms

ERP systems

BI/dashboard tools

Microsoft 365

IAM

IT security practices

Documentation

Cross-functional collaboration

Attention to detail

Education

Associate's or Bachelor's degree in IT

Equivalent hands-on experience considered

Tools

Power BI

Azure

Microsoft 365 Admin Center

VPN

Job description

At MetroWall, we hold our values close to heart, with respect being the cornerstone of our interactions. We believe that fostering a respectful environment not only enhances collaboration but also drives innovation. Overcoming obstacles is part of our journey, and we view challenges as opportunities to grow and improve. By embracing these challenges, we consistently strive to exceed expectations, delivering exceptional results and setting new standards in our industry. Together, these values create a culture of excellence and continuous improvement. Alignment with these values is critical to the success of any employee at MetroWall.

About the Role

Supports day-to-day IT operations, employee technology needs, system access, security practices, and administration of MetroWall's internal software platforms, including ERP and BI/dashboard tools.

Core Responsibilities

IT Operations & User Support:

• Provide day-to-day IT support for employees, devices, peripherals, and office technology
• Coordinate IT onboarding/offboarding, including account setup, device preparation, and software access
• Maintain helpdesk records, issue tracking, troubleshooting notes, and escalation follow-up
• Track IT assets, software licenses, warranties, renewals, and equipment lifecycle needs

Systems & Network Support:

• Administer company productivity, email, collaboration, file-sharing, and identity systems at a user-support level
• Support office network infrastructure, including Wi-Fi, firewalls, switches, VPN, printers, and conference room technology
• Coordinate endpoint setup, patching, backups, antivirus/EDR tools, and device security controls with vendors/MSP as needed

Internal Software, ERP & BI Administration:

• Serve as day-to-day administrator for MetroWall's internal software platforms, including ERP and BI/dashboard tools
• Maintain user roles, permissions, workflows, integrations, automations, basic configurations, and reporting access
• Monitor software usage, license utilization, vendor renewals, and opportunities to reduce tool overlap
• Support ERP usage, dashboard access, data refresh issues, basic reporting requests, and vendor follow-up

Security & Access Control:

• Assist with MFA, least-privilege access, password standards, device policies, and periodic access reviews
• Triage security alerts, suspicious activity, phishing reports, and endpoint risks; escalated when needed
• Maintain access records, audit evidence, security documentation, and compliance support materials
• Coordinate with IT vendors, MSPs, software providers, telecom providers, and hardware suppliers
• Support IT projects such as software rollouts, system migrations, office technology setup, and process automation
• Help evaluate new tools, track renewals, and recommend practical improvements to IT systems and processes
• Develop and maintain IT SOPs, access matrices, asset records, system documentation, and admin procedures
• Train employees on proper software use, security awareness, and technology best practices

Qualifications:

• Associate's or Bachelor's degree in IT, Computer Science, Systems Administration, or related field preferred; equivalent hands-on experience considered.
• 2+ years of IT support, helpdesk, systems coordination, or business systems administration experience.
• Experience supporting SaaS platforms, ERP systems, BI/dashboard tools, user access, permissions, and workflows preferred.
• Working knowledge of Microsoft 365, endpoint setup, basic networking, IAM, and IT security practices.
• Azure experience is preferable.
• Strong documentation, communication, troubleshooting, organization, and follow-up skills.
• Ability to work cross-functionally across departments and coordinate with external vendors.
• Strong attention to detail, confidentiality, customer service mindset, and timely issue resolution.
• Office & Field

Additional Responsibilities:

• Work with all members of the MetroWall team to deliver a level of customer service that exceeds the expectations of our customers
• Assist teams in selecting, implementing, and using technology, ERP, and BI/dashboard solutions effectively
• Continuously improve internal IT processes, software administration practices, and deliverables
• Build understanding of MetroWall products and operations to support other teams/team members