Information Technology Co op LFD (Jan - Aug 2027)

Bobcat Company; Litchfield (MN); On-site; USD 29,000 - 40,000; Full time

Job summary

Doosan Digital Innovation America, LLC, a close affiliate of Doosan Bobcat, offers an eight-month IT co-op program in Litchfield, MN. You will act as the primary interface to end-user computing services, resolving real-time problems alongside End User Computing Analysts.

Candidates are pursuing MIS or CS with strong troubleshooting and communication skills. The role emphasizes collaboration, independence, and a commitment to the full eight-month term, with opportunities to gain hands-on

Qualifications

• Pursuing a BS in MIS or CS with a 3.0+ GPA preferred.
• Strong troubleshooting and problem-solving abilities.
• Exposure to desktop/laptop platforms and enterprise software.

Responsibilities

• Provide end-user support for desktop/laptop platforms and software.
• Assist with PC repair and peripheral equipment issues.
• Interact with first-tier help desk to resolve complex problems.
• Document problems and track resolutions to ensure uptime and customer satisfaction.
• Collaborate with network/datacenter teams when needed.
• Adhere to defined timelines and milestones for incident resolution.

Skills

Windows troubleshooting

End-user support

MS Office Suite

Communication skills

Independence

Motivation

Education

Bachelor's degree in MIS or Computer Science

Tools

Windows Server

Job description

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

Location: Litchfield, MN

Job Information

You have the knowledge, now gain the experience. And why not with a global market-leading company? At Doosan Digital Innovation America, we offer a robust internship program to college students like you. Hone your creativity, critical thinking abilities, and your collaborative spirit, all while moving our company forward.

Build your future on a foundation of proven success. For us innovation is key, we strive to produce an experience for students beyond other traditional internship programs. You will be referred to as a "co-op" and you will be considered a true employee. Co-op positions are an eight-month long opportunity. You don't need a lot of experience to join, just bold dreams and a strong work ethic. Give us eight months and we'll give you a path for a lifetime.

This primary objective of this position is to act as the primary interface to the end user computing services that are supported by the IT Department to effect real time problem analysis and resolutions. Works directly with End User Computing Analysts and customers to provide services and help to resolve a variety of computing and network device problems.

Role & Responsibility

• Provide support services for all end-user platforms, including desktop/laptop platforms, desktop image and standardization, security and mal-ware protection packages, desktop policies, and mobile computing/PDA standardization.
• Repairing PCs & peripheral equipment.
• Handles problems that the first-tier of help desk support is unable to resolve.
• May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem
• Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
• Simulates or recreates user problems to resolve operating difficulties.
• Recomends systems modifications to reduce user problems.

Job Requirement

• Jr. or Sr. standing seeking a Bachelor’s Degree in MIS or Computer Science
• 3.0 or higher GPA preferred
• Be able to commit to Doosan Information and Communications America for the entire term of the co-op(8 months)
• High level of motivation and independence
• Strong background with Windows based software troubleshooting
• Windows XP+ and Windows Server 2008+ and the Microsoft Suite (Word, Excel, Access, and PowerPoint)
• Excellent oral and written communication skills
• Strong Interpersonal skills
• Work under pressure and prioritize and manage workload
• Ability to complete assigned activities as well as meet milestones
• Ability to multi-task technical fast
• A working knowledge and understanding of client computing technologies and their interworkings
• Ability to follow written instructions
• Must be knowledgeable in PC hardware and software
• Strong Troubleshooting Skills
• Experience Required: 0 >2 years

Travel Required:

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.

Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position