Information Technology Apprenticeship, February 2027 Start

Google; Austin (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Google is offering an Information Technology (IT) Apprenticeship in the United States. The program spans 18 months with on-the-job training, related instruction, and career workshops, leading to a nationally recognized credential by the U.S. Department of Labor.

Apprentices will learn to set up devices, troubleshoot hardware/software, manage network/cloud systems, and apply IT security policies. Pay is hourly, with a 40-hour work week, and opportunities to advance after completion.

Qualifications

• High School Diploma, GED or practical IT experience.
• Not currently enrolled in or completed a Bachelor's, Master's, or PhD degree in IT fields.
• Less than 1 year of IT-related experience.

Responsibilities

• Troubleshoot and resolve issues for Google’s resources, tools, OS and apps locally and remotely.
• Provide remote/user support including root cause analysis across multiple technologies and platforms.
• Contribute to IT projects for workflow automation and process improvements.
• Practice responsible, effective, and innovative use of AI.

Skills

Strong communication

Quick learner

Education

High School Diploma or GED

Tools

Google Workspace

Job description

Participation in the apprenticeship program requires that you are located in the United States for the duration of the apprenticeship program.

This apprenticeship is intended for individuals who want to learn and develop entry-level technical and professional skills in information technology (IT). If you’re currently pursuing or have completed a degree in an Information Technology (IT) related field, we encourage you to browse our University Graduate and Internship opportunities instead.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; New York, NY, USA.

Minimum qualifications

• High School Diploma, GED equivalent, or practical experience.
• Not currently enrolled in or completed a Bachelor's, Master's, or PhD degree program in an information technology (IT) related field (i.e., Information Systems, Information Technology, Applied Networking, System Administration).
• Less than 1 year of relevant information technology (IT) experience.

Preferred qualifications

• Less than 1 year of experience in an IT or a related technical field (i.e., personal projects, coding languages, operating systems, building computers/apps, volunteering with STEM organizations, etc.).
• Experience using Google Workspace or a similar suite of productivity tools.
• Ability to navigate ambiguous tasks, manage multiple priorities, find suitable solutions, and seek help/advice where appropriate.
• Ability to be proactive and have a positive attitude.
• Excellent communication, organizational, and problem-solving skills, customer service capabilities, and critical thinking abilities.
• Enthusiasm and passion for new technologies and commitment to learning.

About The Job

The Google Information Technology (IT) Apprenticeship is a Department of Labor Registered Apprenticeship Program and a structured learning and development opportunity. During the 18 month program, apprentices will participate in on-the-job training, related technical instruction, and career development workshops to develop professional and durable skills. Upon completion, apprentices receive a nationally-recognized credential, certified by the U.S. Department of Labor.

As an Information Technology (IT) Apprentice at Google, you will develop the skills you need to pursue an entry-level career in information technology (IT).

You will develop core IT skills: setting up devices, troubleshooting hardware/software, and managing network/cloud systems. You’ll learn to apply IT security policies. You will responsibly use AI/ML tools (where applicable) to resolve issues for users more efficiently. You will also support end-user needs and contribute to IT projects for process improvements.

Apprentices are paid hourly for their time split between on-the-job training and related technical instruction, and are required to dedicate 40 hours each week to the program. Apprenticeships begin with an immersive virtual onboarding experience to build a foundational understanding of the profession. Apprentices will then join a Google team to train on-the-job, while continuing to engage in track-specific learnings and career workshops throughout the program. As part of the program, apprentices receive holistic career readiness support, and towards the end of the program will have the time and space to prepare for their next endeavor.

Find more details about apprenticeships and a list of FAQs on goo.gle/apprenticeships. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $47500 - $63500 (USD) + 0% bonus target

Responsibilities

Learn more about benefits at Google.

• Troubleshoot and solve issues for Google’s corporate resources, tools, operating systems and applications both locally and remotely.
• Provide remote and user support that includes root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, tools, services, networks, and integrated video and audio conferencing equipment at Google.
• Contribute to IT projects for workflow automation and process improvements.
• Practice responsible, effective, and innovative use of AI.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.