Technical Support Analyst - Public Safety

City of Fort Lauderdale; Fort Lauderdale (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Vehicle allowance ($120/month)

Management vacation days (5)

Job summary

The City of Fort Lauderdale is seeking an entry- to mid-level IT support specialist to install, configure, and troubleshoot desktop/laptop systems, software, and peripherals across city facilities.

This role coordinates with vendors for outages and maintenance, responds to Service Desk requests, builds and deploys images, stays current with new tech, and participates in after-hours on-call support when needed.

Qualifications

• Associate degree in IT or related field required.
• At least two years of experience administering and supporting computer workstations.
• Experience with deploying images and software packages is a plus.

Responsibilities

• Installs, configures, and troubleshoots desktop/laptop OS, software, and peripherals.
• Coordinates outages and maintenance with vendors at city locations.
• Responds to Service Desk requests and escalations as needed.
• Diagnoses Level 1/2 issues and supports security, network, and mobile data teams.
• Imaging, deployment, and update of software across the corporate environment.
• Participates in after-hours support on a rotational basis.

Skills

Desktop support

OS troubleshooting

Vendor coordination

Service Desk familiarity

Education

Associate's degree in IT or related field

Tools

Imaging tools

Job description

The employee in the role provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems.

This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.

This is a Management Category IV position which includes five (5) additional Management Vacation Days and a Vehicle Allowance of $120/month.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
• Coordinates with vendors to schedule system outages, perform system testing, repairs and maintenance both indoors and outdoors and analyze equipment as needed, at locations across the city.
• Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
• Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation
• Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
• Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
• Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
• Serve on the 24-hour after hours support helpline on a rotational basis
• Performs related work as required

MINIMUM JOB REQUIREMENTS:

1. Associate's Degree in Computer Science, Information Technology, or a related field.
2. At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems.
3. Additional qualifying work experience may be substituted on a year-for-year basis for the required college education.
4. A Bachelor’s Degree may substitute for one (1) year of the required experience.
5. Must possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire.

To claim Veterans’ Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statues. For additional information, please refer to the Florida Department of Veterans' Affairs. https://floridavets.org/benefits-services/veterans-preference/

SPECIAL REQUIREMENTS:

1. This position requires Holiday, night and/or weekend work in order to perform many duties.
2. Employees in this class may be required to be on call for after-hours support and may be called in to work before, during, or after public safety related emergencies.
3. An in-depth pre-employment background check including a limited scope polygraph will be conducted as part of the selection and onboarding process, as this position is deemed security sensitive.

PREFERRED QUALIFICATIONS:

1. CompTIA A+, CompTIA Network+, ITIL, and/or Microsoft MSCA certifications.
2. Criminal Justice Information Services (CJIS) Certified (including maintained active Certification).
3. Experience in supporting local government and public safety technologies.
4. OS and software deployment experience.
5. Paid work experience with mobile data technologies.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and/or access areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position.

Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position.

All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible. It is the applicant’s responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification.

The City of Fort Lauderdale is an Equal Opportunity, Veteran’s Preference Employer and Drug Free Workplace.

For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at [phone] or email [e-mail].