Information Technology Analyst 3

New-Jersey-Courts; Freehold (NJ); Hybrid; USD 95,000 - 133,000; Full time

Benefits offered by this job

Hybrid work schedule

Remote work up to 2 days

Job summary

New Jersey Judiciary is seeking an Information Technology Analyst 3 to provide advanced Audio/Visual deployment, Telecommunication configuration, and Windows infrastructure support in a hybrid work environment. The role emphasizes collaboration, problem-solving, and customer service in a fast-paced setting.

The ideal candidate has strong knowledge of Group Policy, Active Directory, SCCM, SharePoint 365, and Office 365, with hands-on scripting and development experience.

Qualifications

• Bachelor’s degree in computer science, information technology or related field and three years of professional IT experience.
• Substitution options include: related IT experience in lieu of education or additional degrees.

Responsibilities

• Provide technical leadership for Audio/Visual and Telecommunication environments used for Courtroom Technology.
• Lead IT projects from planning through implementation and SME support.
• Oversee system migrations and deployments as lead analyst to minimize disruption.
• Evaluate and improve Group Policy for efficient application deployment.
• Develop innovative solutions and apply them to improve operations.
• Adapt quickly to new technologies and multitask in a dynamic environment.
• Monitor ticket queues and IT support requests to ensure prompt resolution.
• Collaborate with vicinage IT analysts and contribute to team efforts.
• Mentor team members and provide higher level technical guidance.
• Develop and deliver technology training to vicinage staff and Judges.

Skills

Audio/Visual

Telecommunications

Group Policy

Active Directory

SCCM

SharePoint 365

Office 365

Scripting

Customer service

Education

Bachelor’s degree in computer science or information technology

Associate degree in related field

Master’s degree in related field

Tools

Zoom Room

Teams Room

SCCM

SharePoint 365

Job description

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY:

The salary range for this position is $94,668.29 to $133,073.24 for Schedule A, and $94,668.29 to $126,419.57 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to June 3, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth.

The Information Technology Analyst 3 candidate will have advanced knowledge of Audio/Visual physical and administrative deployment, Telecommunications device configuration and troubleshooting including Zoom Room and Teams Room environments, Group Policy, Active Directory, Network troubleshooting including physical connectivity through logical configurations, SCCM (System Center Configuration Manager), SharePoint 365 online user access and audience targeting. Proficiency in Microsoft Office 365 is preferred. Competent understanding of scripting and development in various environments. This role requires a collaborative team player with strong decision-making abilities, excellent customer service skills, and a strategic mindset for planning and evaluation. The successful candidate will bring a proactive approach to solving complex IT challenges and demonstrate a high level of technical expertise in a dynamic, fast-paced environment. This position at times will require the selected candidate to install equipment located under desks and in the ceilings and can require the use of a ladder to assist with specific project work.

REMOTE WORK

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

The selected candidate(s) may be required to work a non-traditional work week, which may include Saturdays, Sundays and/or holidays.

Regular and predictable physical presence at the worksite is an essential function of this position.

• Provide technical leadership and serve as the primary escalation point for complex issues including Audio/Visual and Telecommunication environments used for Courtroom Technology.
• Lead and manage IT projects involving hardware, software, and infrastructure—from planning and design to implementation and subject matter expert support
• Oversee system migrations and deployments as the lead analyst, ensuring smooth execution and minimal disruption
• Evaluate and improve Group Policy usage for improved efficiency in application deployment and maintenance
• Develop and apply innovative solutions to effectuate improvements or resolve problems.
• Adapt quickly to new technologies and effectively multitask in a dynamic environment
• Monitor phones and ticket system queues and process IT support requests to ensure prompt issue resolution
• Collaborate with other vicinage IT analysts as well as contribute
• Mentor and coach team members. provide higher level technical advice and/or expertise
• Develop and provide technology training to vicinage staff and Judges.

Graduation from an accredited college or university with a bachelor’s degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and three years of professional experience in: analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks OR generating and maintaining system software OR business analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans OR business analytics OR data analytics.

Substitution:

Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.

A bachelor’s degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree from an accredited college or university, in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and two years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree in any field from an accredited college or university and three years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

A master’s degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education or one year of experience.

Education Note:

Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See https://naces.org/members/)

Physical Ability:

For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds.

Driver's License:

Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Authorization to Work:

US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.

Special Note:

Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.

Residency Law:

In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action

Employer Committed to Ensuring an Open Door to Justice