Desktop Support Analyst (Information Technology Analyst 2)

New Jersey Courts; Trenton (NJ); Hybrid; USD 72,000 - 122,000; Full time

Job summary

New Jersey Judiciary is seeking an IT professional to join the Central Office Technology Services (COTS) team. You will support desktop, laptop, mobile and printer environments and manage Group Policy and Active Directory for 1200+ users, with SCCM-based software deployment.

The role requires a bachelor’s degree in a related field and one year of professional IT experience; substitutions and degrees are described in the posting.

Qualifications

• Bachelor’s degree in computer science, information technology or related field and one year of professional IT experience in analyzing, designing, programming, troubleshooting, or testing computer systems applications.
• Substitutions allowed: additional IT experience or degrees on a year-for-year basis.
• Master’s degree may substitute for required education.

Responsibilities

• Deploy OS images to Central Office users and deploy software using SCCM.
• Provide end-user level 1 and level 2 support.
• Troubleshoot software and hardware issues.
• Configure and secure server file shares.
• Create and configure Ricoh scan folders and manage printers on the print server.
• Support and manage permissions on SharePoint sites.

Skills

Customer service

Multitasking

Learn new technologies

Education

Bachelor’s degree in computer science or related field

Associate degree substitutions

Master’s degree (related field)

Tools

SCCM

Active Directory

Group Policy Administration

SharePoint permissions

Job description

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY: The salary range for this position is $72,027.61 to $122,100.38 for Schedule A, and $72,027.61to $115,995.38 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to June 3, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth.

The New Jersey Judiciary Information Technology Office is seeking an individual to work on the Central Office Technology Services (COTS) team. This position will support the Central Office desktops, laptop, mobile and printer environments. Additionally, the candidate will be supporting Central Office specific Group Policy and Active Directory environments for 1200+ users. Other duties include creating and deploying software packages using Microsoft System Center configuration Management environment (SCCM).

Knowledge of Microsoft Active Directory and Group Policy Administration strongly preferred.

REMOTE WORK

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

• Deploy operating system images to Central Office users and deploy software using SCCM
• Provide end‑user level 1 and level 2 support.
• Outstanding customer service skills required
• Troubleshoot software and hardware related issues
• Configure and secure server file shares
• Create and configure Ricoh scan folders
• Configure printers on print server
• Ability to multitask and learn new technologies
• Support and manage permissions on SharePoint sites

The selected candidate(s) may be required to work a non‑traditional work week, which may include Saturdays, Sundays and/or holidays.

Regular and predictable physical presence at the worksite is an essential function of this position.

Graduation from an accredited college or university with a bachelor’s degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and one year of professional experience in: analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks OR generating and maintaining system software OR business analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans OR business analyticsOR data analytics.

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.

A bachelor’s degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree from an accredited college or university, in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and two years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree in any field from an accredited college or university and three years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

A master’s degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education.

Individuals who have successfully completed internships within the Central Office Information Technology Office; ATCSU; Data Analytics, Research and Statistics Office; and/or the Information Security Unit may substitute their experience as interns for the required professional experience with one such year of intern experience being equivalent to six months of professional experience.

Education Note

Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See https://naces.org/members/)

Physical Ability

For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds.

Driver's License

Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Authorization to Work

US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.

Special Note

Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.

Residency Law

In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to Justice