Information Technology Analyst

Franklin Fitch; Washington, Baltimore (District of Columbia, MD); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Child care support

Student loan assistance

Disability insurance

Tuition assistance

Job summary

A leading staffing agency is looking for an IT Support Analyst in Washington DC to provide technical support in a law firm. This role focuses on troubleshooting and resolving issues with hardware, software, and legal technologies. Ideal candidates have strong communication skills and legal tech experience. This full-time position offers a competitive salary range of $55,000 to $70,000 annually.

Qualifications

• Experience supporting users in a law firm or professional services setting.
• Strong knowledge of Microsoft Office in a legal context.
• Excellent communication and troubleshooting skills.

Responsibilities

• Deliver first- and second-line support across desktops and legal software.
• Support Microsoft 365, Windows, VPN/Citrix.
• Track and resolve tickets using ITSM tools.

Skills

Technical support

Communication skills

Troubleshooting

Microsoft 365

ITIL certification

Tools

Active Directory

ITSM tools (e.g., ServiceNow)

Citrix

Job description

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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $70,000.00/yr

Direct message the job poster from Franklin Fitch

Recruitment Consultant | IT Infrastructure Staffing Expert | Connecting Businesses with Top IT Talent

IT Support Analyst – Law Firm (Could Also Hire In Houston Or Dallas)

One of my legal clients is looking for an IT Support Analyst to provide technical support to attorneys and staff in a high-demand, fast-paced environment. This role will focus on resolving hardware, software, and application issues while supporting key legal technologies and ensuring smooth daily operations.

Key Responsibilities:

• Deliver first- and second-line support across desktops, mobile devices, and legal software.
• Support Microsoft 365, Windows, VPN/Citrix, and tools like iManage, Litera, and Nuance PDF.
• Manage user accounts via Active Directory and handle onboarding/offboarding tasks.
• Track and resolve tickets using ITSM tools (e.g., ServiceNow or Ivanti).
• Document resolutions and collaborate with infrastructure and application teams as needed.

Preferred Skills:

• Experience supporting users in a law firm or professional services setting.
• Strong knowledge of Microsoft Office in a legal context (styles, templates, redlining).
• Familiarity with legal tech platforms and remote access tools.
• Excellent communication and troubleshooting skills.
• ITIL certification is a plus.

If this seems like a fit, apply now!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  Legal Services and Law Practice

Referrals increase your chances of interviewing at Franklin Fitch by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Child care support

Student loan assistance

Disability insurance

Tuition assistance

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