Information Technology Analyst

City of Los Altos; Los Altos (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of Los Altos is seeking an IT Analyst to support and optimize technology and telecommunications operations across desktop, server, network, and endpoint environments. You will assist in evaluating hardware and software, maintaining documentation, and guiding upgrades and projects for city-wide IT services.

With a focus on reliability and budget alignment, this role works under the IT Manager to deliver timely technical resolutions, support procurement, and contribute to strategic IT

Qualifications

• Five years of progressively responsible experience in professional information technology services.

Responsibilities

• Performs desktop hardware, peripheral and software configuration installations.
• Assists with troubleshooting and diagnostic services to determine the cause of hardware and software problems and provide timely resolution.
• Maintains City standard hardware and software products.
• Assists with the management and maintenance of the City’s servers and network systems.
• Analyze, evaluate, and compare software and hardware solutions to determine suitability for organizational needs; prepare written reports and presentations summarizing findings, recommendations, and risk considerations.
• Support procurement activities by providing technical analysis for RFPs, RFIs, and bid evaluations.
• Participates in project teams to ensure successful implementation of new systems or upgrades to existing systems.
• Compiles and maintains server and network documentation and establishes procedures to ensure routine tasks are understood by others.

Skills

Troubleshooting

End-user support

Server administration

Networking basics

Education

Bachelor of Science in Computer Science or Information Systems

Tools

Active Directory

Microsoft 365

Entra ID

VoIP

Job description

About The Position

Under supervision of the IT Manager, this position is responsible for programs and activities related to the City’s technology and telecommunications operations and systems including operations, maintenance and support of the City’s end-user computer systems, servers, network devices and peripherals. This role ensures that technology investments align with operational needs, budget constraints, and long-term strategic goals.

The IT Analyst is a technical position designed to support the IT Manager in the overall responsibility of managing City’s IT projects including the operation and control of hardware and software, networking and telecommunications systems.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Performs desktop hardware, peripheral and software configuration installations.
• Assists with technical support activities - performs trouble shooting and diagnostic services to determine the cause of hardware and software problems and provide timely resolution.
• Maintains expertise in City standard hardware and softwareproducts.
• Assists with the management and maintenance of the City’s servers and network systems.
• Analyze, evaluate, and compare software and hardware solutions to determine suitability for organizational needs. Research vendor offerings, product specifications, licensing models, and total cost of ownership. Prepare written reports and presentations summarizing findings, recommendations, and risk considerations.
• Support procurement activities by providing technical analysis for RFPs, RFIs, and bid evaluations. Assist the IT Manager in selecting hardware and software vendors to support the effective acquisition, installation, operation, and maintenance of the City’s IT resources.
• Participates in project teams to ensure successful implementation of new systems or upgrades to existing systems.
• Compiles and maintains server and network documentation and establishes appropriate procedures to ensure routine tasks are understood by others.
• Performs other related duties as assigned.

EXPERIENCE AND EDUCATION

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EXPERIENCE

• Five years of progressively responsible experience in professional information technology services which has included responsibilities in more than one of the responsibility areas outlined above.

EDUCATION

• Education equivalent to a Bachelor of Science degree from an accredited post-secondary institution in computer science, information systems or a closely related field

LICENSES & CERTIFICATIONS

• Possession of a valid State of California Class C driver’s license.

KNOWLEDGE OF

Microsoft Windows, Microsoft Server, Active Directory, Distributed File System, Microsoft 365, Entra ID, WiFi, Virtualization platforms, Hyperconverged server, NAS (Network Attached Storage), MDM (Mobile Device Management), MDR (Managed Detection and Response), email security, VoIP, ERP (Enterprise Resource Planning) Finance system; principles, practices, terminology, and trends in GIS usage as applied to government organizations; client/server environment; and effective written and oral communications skills.

SKILL AND ABILITY TO

Work independently and in a team; perform client computer installations and peripheral configurations; account management, and security; troubleshoot communications, hardware and software problems and take effective action to resolve problems in a timely manner; use computers for writing and graphics; understand emerging technology and its application to improve services; help define the business requirement for departmental projects, and implement these projects; make sound decisions in a manner consistent with the essential job functions; operate assigned equipment; maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment; communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions; coordinate different requirements for multiple City departments establish and maintain effective working relationships with peers, superiors, vendor representatives and internal customers.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

On a continuous basis, sit at a desk for long periods of time; intermittently stand, walk, bend, squat, climb, kneel, and twist while working on computer equipment, peripherals, and other ancillary equipment; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift or carry weight of 50 pounds or less.

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.