Information Technology Analyst

Kimley-Horn; Akron (OH); On-site; USD 52,000 - 75,000; Full time

Job summary

Kimley-Horn is seeking an IT Analyst to join our Cleveland, OH office for in-office work. You will support the local office and regional IT efforts, handling daily helpdesk tasks and enterprise application support.

Ideal candidates bring a IT/CS degree (or related) with 0–2 years (or 3+ years with an Associates) and solid knowledge of Windows 10, Office 365, AD, and basic networking. Travel to other offices as needed is expected.

Qualifications

• Bachelor's or Associate degree in IT/CS with related experience.
• Knowledge of Windows 10, Office 365, Teams, OneDrive for business.
• Experience with Exchange 365, Windows Server, AD and basic networking.

Responsibilities

• Provide IT Helpdesk support to local and regional teams.
• Install and support office equipment and printers.
• Install and support enterprise applications.
• Perform data maintenance and data archiving.
• Assist with office moves and expansions.

Skills

Customer service orientation

Strong communication

Troubleshooting

Self-starter

Organized

Travel willingness

Education

Bachelor's Degree in IT/Systems or CS

Associates Degree in IT/Systems or CS (3+ years)

Tools

Windows 10

Office 365

Teams

OneDrive for Business

Exchange 365

Windows Server 2016

Windows Server 2012/2016

NTFS permissions

Active Directory

Networking basics

Job description

Overview

Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Cleveland, Ohio (OH.) office! This is an in-office based role.

Responsibilities

In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.

• Provide support on our corporate IT Helpdesk
• Install new printers/copiers/plotters and other office equipment
• Install and support enterprise applications
• Perform data maintenance and data archiving
• Assist with office moves/expansions

Qualifications

Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.

• Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR
• Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
• Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
• Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
• Ability to understand Windows 10 and configure and troubleshoot PC level problems
• Ability to understand basic Windows Active Directory; user accounts and security groups
• Strong communication, written, and customer service skills
• High aptitude and willingness to learn new technologies
• A self-starter that can work with minimal supervision; highly organized
• Travel (driving) to other offices within the region as needed

Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 19 years!

Key Benefits at Kimley-Horn

• Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.