Information Technology Administrator

Mtafscme; Baltimore (MD); On-site; USD 78,000 - 99,000; Full time

Benefits offered by this job

Fully paid health insurance

Car allowance

Three weeks paid vacation

Parental leave

Pension

401k

Job summary

A public service organization in Baltimore is seeking an Information Technology Administrator to manage various technology systems. This role involves maintaining Windows servers, providing tech support, and ensuring network security. The candidate should have a Bachelor's degree in an IT-related field and at least five years of relevant experience. The salary ranges from $78,000 to $99,000, including extensive benefits like paid health insurance, vacation days, and retirement plans.

Qualifications

• Minimum five years of IT systems management and support experience.
• Experience with hardware configuration, BIOS upgrades, and cabling.
• Microsoft certifications relevant to Systems Administration, Cybersecurity, and Networking preferred.

Responsibilities

• Maintain on-prem Windows servers and peripheral devices.
• Manage the lifecycle of endpoint software and operating system patches.
• Provide technical support for hardware and software issues.

Skills

Proficiency in Microsoft Windows

Networking equipment

Security tooling

Strong customer service skills

Problem-solving skills

Education

Bachelor's degree in IT-related field or certification in network management

Tools

Microsoft 365 Suite

VoIP

Zoom Phone

Job description

AFSCME Maryland Council 3 represents over 55,000 workers who work in public service. AFSCME members keep our public universities and community colleges running, maintain our libraries and museums, care for the elderly, provide social services to those in need, represent defendants in court, work in correctional facilities, provide support in our schools, drive our school buses, and maintain our parks and roads. We organize in the workplace and fight for dignity, respect, and a fair standard of living for all public service workers in Maryland.

AFSCME Maryland Council 3 is seeking an Information Technology Administrator to support and maintain a range of technology systems. This role involves managing Windows desktops and laptops, printers, Microsoft server-based equipment, storage systems, Microsoft 365, and cloud services. The IT Administrator will work across office and field locations, supporting both hardware and software infrastructure. This position is not eligible for telework or a hybrid schedule.

The Job:

• Maintain on-prem windows servers and peripheral devices, performing routine maintenance.
• Monitor our office network and VPN using automated tools and resolve issues as needed.
• Manage the lifecycle of endpoint software and operating system patches.
• Perform upgrades and maintenance for various hardware.
• Install, maintain, and support network hardware, employee endpoints, servers, and remote storage systems.
• Maintain up-to-date documentation on our network architecture. • Provide technical support for hardware and software issues, including remote support.
• Maintain accurate records of work performed and project status updates.
• Maintain accurate inventory of all IT equipment.
• Stay informed on emerging technologies through professional development.
• Participate in security and disaster recovery planning.
• Conduct essential cybersecurity tasks such as maintaining a security policy, handling security training awareness, access control, and incident response.
• Recommend and implement improvements to our infrastructure and tech stack.
• Perform additional duties as assigned.

Qualifications:

• Bachelor's degree in IT-related field or certification in network management.
• Minimum five years of IT systems management and support experience.
• Proficiency in Microsoft Windows, the Microsoft 365 Suite, networking equipment, and security tooling.
• Microsoft certifications relevant to Systems Administration, Cybersecurity, and Networking preferred.
• Experience with hardware configuration, BIOS upgrades, and cabling.
• Familiarity with VoIP and/or Zoom Phone.
• Experience with the Microsoft 365 suite and enterprise backup software.
• Knowledge of encryption and secure file transfer.
• Strong documentation and communication skills.
• Ability to work under pressure and meet deadlines.
• Strong customer service and problem‑solving skills.
• Ability to occasionally work evenings/weekends and travel statewide.
• Valid driver’s license required.

Salary & Benefits:

The salary range is $78,000 – $99,000. Benefits include fully paid comprehensive single or family health insurance (medical, dental, prescription, and optical), car allowance, 3 weeks paid vacation, 15 paid holidays, 12 sick days, parental leave, pension, 401k, life insurance, and staff union. Women and people of color are strongly encouraged to apply.

To apply, email cover letter and resume to [e-mail] . AFSCME Maryland Council 3 is an equal opportunity employer.