Information Technology

Mount Sinai Medical Center; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare institution as a Desktop Support Specialist I, where you'll provide top-notch support for end user computing and network systems. This role involves troubleshooting, managing mobile devices, and ensuring high customer satisfaction. You'll be part of a dedicated team that values collaboration and continuous learning, working to improve healthcare delivery. If you're passionate about technology and helping others, this is the perfect opportunity to advance your career in a supportive environment that fosters growth and innovation.

Qualifications

• Bachelor's degree in Computer Science or related discipline required.
• Two years experience in end user computing and network-based applications.

Responsibilities

• Provide high-level consultation for end user computing applications.
• Manage and troubleshoot network printers and mobile devices.
• Support users at remote sites outside the campus.

Skills

Microsoft Windows MSCE

Troubleshooting

Network Configuration

Customer Service

Education

Bachelor's degree in Computer Science

Tools

Network Printers

Mobile Devices (laptops, tablets)

Job description

Description

Desktop Support Specialist I-School of Nursing-Mount Sinai 776 Avenue of the Americas-Full Time, Days

The Desktop Support Specialist I provide consultation to business area management and staff at the highest level for all aspects of end user computing and network-based PC/workstation systems software and hardware.

Responsibilities

• Provides consultation to business area management and staff at the highest technical level for all aspects of end user computing applications and network-based PC/workstation software and hardware, including troubleshooting, repairs, network configurations, installations and upgrades.
• Manage, support, and troubleshoot network printers, scanners.
• Manage, support and troubleshoot mobile devices such as WOWs, laptops, macs, tablets and smart phones.
• Move, add and change workstations throughout Mount Sinai Western Queens locations and off campus.
• Provide support for Mount Sinai Western Queens users at remote sites outside the campus which might require local travel.
• Participates in the evaluation of new end user computing packages, including remote connectivity products, and equipment, implements and tests prototypes, applies installation quality assurance tests and ensures consistency with standards.
• Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and perform related duties as assigned or requested.

Qualifications

• Bachelor degree in Computer Science or a related discipline.
• Knowledge of Microsoft Windows MSCE.
• Two years experience in programming and analysis and in end user computing and network-based PC/workstation applications, or an equivalent combination of education and work experience.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.39 - $53.34 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, AIJ - School Of Nursing - BI, Mount Sinai Beth Israel

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.3863 - $53.341 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.