INFORMATION TECHNICAL ANALYST III

The Scripps Research Institute; San Diego (CA); On-site; USD 77,000 - 86,000; Full time

Benefits offered by this job

Retirement plan

Health plans

On-site parking

Paid time off

Job summary

The Scripps Research Institute is seeking an Information Technical Analyst III to manage Unified Endpoint Management across macOS, iOS, and Windows devices. The role focuses on Jamf Pro and Microsoft Intune, with integration to Active Directory, Entra ID, and M365 services, ensuring secure, compliant access and device lifecycle control.

You will configure, deploy, and maintain devices, develop policies, scripts, and profiles, and lead on onboarding and lifecycle processes across Apple and

Qualifications

• Minimum 5 years of Windows and Mac OSX system administration experience.
• Extensive hands-on experience administering Jamf Pro and Microsoft Intune.
• Knowledge of Active Directory, Microsoft Entra ID, and Microsoft 365 services.
• On-campus position requiring 5 days per week onsite from our La Jolla campus.

Responsibilities

• Administer, maintain, and optimize Jamf Pro and Microsoft Intune environments.
• Design, develop, test, and deploy configuration profiles, compliance policies, scripts, and deployments for macOS, iOS/iPadOS, and Windows devices.
• Monitor, troubleshoot, and resolve issues ensuring high availability of endpoint management services.
• Implement security baselines, compliance controls, and endpoint protection policies.
• Maintain documentation for configurations, workflows and SOPs.
• Oversee Apple device provisioning using Apple School Manager and Windows provisioning using Intune.

Skills

Jamf Pro

Microsoft Intune

Active Directory

Entra ID

Endpoint management

macOS

iOS/iPadOS

Windows OS

Education

Bachelor's degree or equivalent

Tools

Apple School Manager

MDM platforms

Job description

ABOUT US:

Scripps Research is a nonprofit biomedical institute ranked as one of the most influential in the world for its impact on innovation. We celebrated our 100-year legacy in 2024. This significant milestone marks a century of seminal discoveries in immunology, infectious diseases (such as COVID-19, flu, HIV), neuroscience, heart disease, cancer, and more. Located in La Jolla, California, the institute houses six research departments, multiple Nobel laureates, a top-ranked graduate school and a leading postdoctoral training program. Scripps Research encompasses two elite and highly innovative institutes, the Calibr-Skaggs Institute for Innovative Medicines and Scripps Research Translational Institute, which merge foundational studies in biology, chemistry and computer science with translational science to produce pioneering drugs and advances in digital and precision medicine. Together, we cultivate new scientific leaders and expand the frontiers of knowledge to deliver medical breakthroughs impacting human health around the globe. If you have a passion for making a difference, this could be your opportunity to join our transformative team.

POSITION TITLE: Information Technical Analyst III

POSITION SUMMARY:

The Information Technology Analyst III is a senior, hands-on role primarily focused on Unified Endpoint Management (UEM) and the lifecycle management of enterprise-managed Windows and Apple endpoints.

Candidates must have strong, demonstrated experience with both Jamf Pro and Microsoft Intune, supporting macOS, iOS/iPadOS, and Windows devices in a modern, security-driven environment. This role also works closely with Active Directory, Microsoft Entra ID, and Microsoft 365 services to support identity, access, and endpoint integration across the enterprise. The role serves as a technical escalation point for endpoint management and device lifecycle issues, partnering with other IT teams to define standards, implement automation, and ensure secure, compliant access to organizational resources.

The Information Technology Analyst III will be responsible for configuring, deploying, and maintaining devices, developing policies and configuration profiles through Jamf Pro and Intune, and ensuring compliance with security standards. Will manage scripting and automation tasks, oversee integration with other IT systems, and support the lifecycle management of all devices. Additionally, will manage complex personal computers, lead the daily administration of servers and desktop workstations, and provide technical assistance and consulting to users. Key responsibilities include monitoring and troubleshooting the environment for issues, installing software upgrades, and performing the installation, modification, and repair of workstations and peripheral equipment.

RESPONSIBILITIES AND DUTIES:

Jamf Pro and Intune Administration:

• Administer, maintain, and optimize the Jamf Pro and Microsoft Intune environments, ensuring platform stability, performance, and alignment with organizational standards.
• Identify opportunities to automate repetitive endpoint and lifecycle tasks using scripting and platform-native capabilities.
• Design, develop, test, and deploy configuration profiles, compliance policies, scripts, and application deployments for macOS, iOS/iPadOS, and Windows devices.
• Monitor, troubleshoot, and resolve issues related to Jamf Pro and Intune, ensuring high availability and reliable endpoint management services.
• Implement and enforce security baselines, compliance controls, and endpoint protection policies using Jamf Pro and Intune, in alignment with organizational security requirements.
• Maintain accurate and up-to-date documentation for Jamf Pro and Intune configurations, workflows, and standard operating procedures.
• Oversee Apple device provisioning using Apple School Manager, ensuring seamless enrollment and lifecycle integration with Jamf Pro.
• Oversee Windows device provisioning and lifecycle management using Microsoft Intune, including modern enrollment and deployment methods.
• Manage and continuously improve device enrollment, deployment, and lifecycle processes across Apple and Windows platforms.

Identity, Access & Microsoft 365:

• Support endpoint integration with Active Directory and Microsoft Entra ID, including device identity, group membership, and access alignment.
• Assist with Microsoft 365 administration related to endpoint management, including user licensing, device-based access considerations, and service integration.
• Collaborate with identity and security teams to ensure Intune, Entra ID, and M365 services are aligned with organizational access and compliance standards.
• Participate in troubleshooting issues related to device authentication, access to Microsoft 365 services, and identity-related endpoint behaviors.

Technical Support:

• Provide advanced support for Windows and Mac devices, including installation, configuration, troubleshooting, and maintenance of hardware and software.
• Manage and support multiple operating systems (Windows 10/11, macOS, etc.), ensuring systems are up to date and secure.
• Collaborate with other IT teams to resolve complex technical issues and improve service delivery.
• Lead the daily administration of servers and desktop workstations. This role involves managing the complex configuration, installation, and maintenance of operating systems, software upgrades, RAM, third-party applications, and peripheral equipment.
• Diagnose complex hardware and software problems, manage, and recommend system configuration changes, and provide consulting on system purchase and retirement issues.
• Examine system log and error files and using standard OS tools to assess system load and performance.
• Provide basic support and answer routine end-user questions related to user accounts, tape archival and retrieval, printing, mail and network access, and other system-related inquiries.
• This role involves coordinating work related to vendor maintenance agreements and tracking design and operational problems to be resolved by the vendors.
• Log maintenance, system configurations, and hardware/software repairs. This role also involves maintaining records for system hardware/software modifications and managing licenses for individual software packages.
• Analyze and optimize laboratory computer systems and network configurations.
• Write and develop tools to create maintenance and tracking logs and write web interface to system documentation.
• Organizes and teaches computer and network training sessions for end-users and systems administrators. Prepares lectures and written materials.
• Determines feasibility of new operating systems and system software upgrades with consideration of application and hardware requirements.
• Track and manage support requests using our ITSM platform.
• Details of established essential functions for this position will be addressed/discussed during the interview process.

REQUIREMENTS:

• Bachelor's degree or equivalent combination of education, training, and experience.
• Minimum 5 years of relevant Windows and Mac OSX system administration experience, or equivalent training and experience in a networked, enterprise environment.
• Understanding of host and network monitoring tools.
• Extensive hands-on experience administering Jamf Pro and Microsoft Intune, including management of Apple and Windows endpoints.
• Strong understanding of macOS, iOS/iPadOS, and Windows operating systems and their respective ecosystems.
• Knowledge of endpoint security frameworks and best practices, including device compliance, configuration profiles, and policy enforcement across Jamf Pro and Intune.
• Experience using Apple School Manager for device provisioning and integration with Jamf Pro and other MDM solutions.
• Understanding of the Apple School Manager ecosystem and its role in modern device enrollment workflows.
• Jamf Pro Certification is highly desirable; Microsoft endpoint management-related certifications are a plus.
• Working knowledge of Active Directory and Microsoft Entra ID in an enterprise environment.
• Experience supporting endpoint-related integrations with Microsoft 365 services.
• Familiarity with identity concepts such as device trust, group-based access, and conditional access alignment.
• This is an on-campus position requiring 5 days per week working onsite from our La Jolla campus.

COMPENSATION:

The expected hiring range for this position is $36.86 to $41.15 hourly, commensurate with experience. Consideration will be given to experience that exceeds the listed requirements.

COMPREHENSIVE BENEFITS INCLUDE:

• Employer Contributed Retirement Plan - Depending on eligibility, employees receive an employer contributed retirement plan (no employee contribution required) and the option to contribute to a 403(b) (which is similar to a 401(k) using your own pre or post-tax dollars)
• Full Suite of Health and Welfare plans including three medical plan options (including an HSA available option), dental, vision, life insurance, disability, EAP and more
• Access to Flexible Spending Accounts (Medical/Dependent Care)
• Competitive vacation and sick leave policies
• Free, on-site parking

The above statements describe the level of work performed and expected in general terms. The statements are not intended to list all the responsibilities, duties and/or skills required of employees so classified, and the content herein is subject to change due to the business needs of Scripps Research, with or without notice. Furthermore, nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Scripps Research staff.

EEO Statement:

The Scripps Research Institute is an Equal Opportunity Employer. We promote diversity of thought, culture, and background in the fields of science. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.