Information Systems Training Specialist, Lead

Georgia State University; Atlanta (GA); Vor Ort; USD 67.000 - 74.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement benefits

Zusammenfassung

Georgia State University is seeking an Information Systems Training Specialist, Lead, to design and deliver training for scholarship and Advancement systems. The role supports faculty, staff, and students, manages user accounts, and ensures effective system usage across the campus.

Responsibilities include creating training curricula, maintaining documentation, and coordinating with multiple departments to implement upgrades and new initiatives.

Qualifikationen

• Bachelor's degree and three years of related experience
• Experience designing and delivering training programs
• Ability to create end-user documentation and training materials

Aufgaben

• Design, organize, and conduct training programs for university systems and stakeholders
• Process new user accounts, set up security roles, and run audits
• Provide administration support and exceptional customer service to end-users
• Collaborate with departments to coordinate training projects and communicate updates
• Prepare activity/status reports and monitor follow-up training sessions
• Draft and edit user documentation and issue broad communications

Kenntnisse

Training design

Customer service

Communication

Technical writing

Ausbildung

Bachelor's degree

Tools

Security role management

Jobbeschreibung

ABOUT UNIVERSITY ADVANCEMENT

Georgia State University Advancement works to further Georgia State's status as a national leader in student success, research and innovation, and cultural impact. By connecting with alumni, engaging donors, and increasing philanthropic support for students and scholars, we're helping to transform lives and build our global community. The University Advancement Division furthers the university and its mission through several departments, including Development, Corporate & Foundation Relations, Alumni Engagement & Annual Giving, and the Georgia State University Foundation.

These are exciting times at the University Advancement. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to identify, cultivate, and steward donors.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do but because it makes us a stronger team.

University Advancement is seeking (1) Information Systems Training Specialist, Lead

to join the already incredible team taking Georgia State University to the next level of excellence!

WHAT MAKES UNIVERSITY ADVANCEMENT A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with cross-campus and external partners
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

WHAT YOU WILL DO

Job Duties

• Design, organize, and conduct training programs and curricula for the university scholarship and Advancement systems. Users include, but not limited to, faculty, staff, students. In addition, there are training sessions to assist supervisors, other trainers and support staff to plan for ad hoc issues such as new upgrades and consolidations.
• Process all new user account requests, including setups and security role assignments. Create and maintain security roles as determined by user staff position and responsibility. Run yearly user audits to ensure consistency and accuracy in maintaining active database user accounts.
• Provide administration support and excellent customer service to end-users by responding to problem reports in a timely manner, providing helpful solutions, and directing the problems to the most appropriate support when needed. Communicate with end-users in a patient and clear manner using understandable terms, Follow-up with end-users to ensure that problem reports have been satisfactorily handled.
• Communication: Consults and collaborates with personnel in other departments to coordinate activities related to projects assigned.
• Prepares and provides activity and status reports regarding the activities assigned
• Monitors and tracks follow-up training sessions with end-users.
• Consults with staff and faculty on training needs and formats.
• Responsible for writing, editing, and testing user documentation. Prepare global communications for end-user groups for important announcements such as upgrades or new training initiatives.
• Other duties as assigned

Qualifications

• Bachelor's degree and three years of related experience, or a combination of education and related experience.

College/Business Unit: University Advancement

Department: University Advancement

Location: Atlanta Campus

Shift: 8:30 am - 5:15 pm Monday - Friday, occasional nights and weekends

Salary: $66,600 - $74,360

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 10/13/26, 9:26:18 AM

Closing Date: 11/12/26, 11:59:00 PM

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime

Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.