Information Systems Technician II - Security Operations

Illinois Secretary of State; Springfield (IL); On-site; USD 67,000 - 127,000; Full time

Job summary

Office of the Illinois Secretary of State in Springfield, IL is seeking an Information Systems Technician II to monitor security alerts, triage events, and support incident response across agency networks and systems.

The role requires foundational IT education or relevant experience, strong communication, and a willingness to travel for education and meetings. The position emphasizes adherence to security best practices and ongoing professional development.

Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of 1 year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Responsibilities

• Monitors security alerts, events, and dashboards across multiple platforms.
• Reviews and triages security events to determine efficacy and analyzes indicators of compromise.
• Documents investigations, findings, actions taken, and escalation details in ticketing systems and/or case management platforms.
• Continues education and training to stay current with security threats and technologies.

Skills

Communication skills

Written communication

Digital skills

Travel willingness

Physical ability

Education

One year of college coursework in CS

1.5 years of technical systems and programming experience

Job description

Office of the Illinois Secretary of State

Alexi Giannoulias

Job Title: Information Systems Technician II - Security Operations

Division: Information Security

Union: IFT

Location: 501 S 2 nd St, Springfield, IL - Sangamon County

Salary: Range $5,992 to $11,392 monthly - commensurate with experience

Benefits

Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.

Overview

Provides monitoring, detection, and initial triage of cybersecurity events and alerts across the Illinois Secretary of State's network and system infrastructure. Responsible for identifying potentially malicious or suspicious activity, documenting findings, escalating incidents when appropriate, and supporting the agency's overall monitoring and incident response functions. Follows established procedures to review alerts generated by security tools, IT tools, and other sources.

Duties And Responsibilities

• Monitors security alerts, events, and dashboards across multiple platforms. Reviews and triages security events to determine efficacy. Performs initial analysis of alerts related to potential cybersecurity incident categories. Investigates indicators of compromise using available tools, logs, threat intelligence, and documented procedures. Documents investigations, findings, actions taken, and escalation details in ticketing systems and/or case management platforms.


• Follows incident response plans, playbooks, standard operating procedures, and workflows to ensure consistent handling of security events. Supports the identification of false positives and provides feedback to improve alert fidelity and operational procedures.


• Continues education by attending training sessions, seminars, and conferences to increase familiarity with current security products, vendors, techniques, and procedures. Monitors on-line information security related websites, blogs, articles, reports, and other security intelligence sources to keep up to date on the latest security threats and trends. Compiles summaries and other documentation of information security as assigned. Completes necessary education, training and certifications to stay abreast of latest technologies affecting Illinois Secretary of State information security.


• Travels as necessary for education and meetings.


• Performs other duties as required or assigned.

Education and Experience

Requires knowledge, skill and mental development equivalent to the completion of 1 year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Knowledge, Skills And Abilities

• Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.


• Requires the use and understanding of appropriate methods, tools, applications, and processes.


• Requires the demonstration of a rational and organized approach to work.


• Requires sufficient digital skills for their role.


• Requires the ability to seek to identify learning and professional development opportunities.


• Requires awareness and adherence to organizational standards for security, privacy and ethics.


• Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.


• Requires working knowledge of systems design and implementation, including the way programs are written, compiled and tested, the methods of operating computers, and the manner in which data is transcribed into a form suitable for reading by computers.


• Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.


• Requires working knowledge of the principles and techniques of computer system documentation.


• Requires willingness to travel and possession of a valid Illinois driver's license as required by individual positions within the class.


• Requires the ability to lift, carry, and push/pull 0 - 50lbs.

Application Process

• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.


• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago) or Springfield).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.