Information Systems Technician

Kawasaki; Lincoln (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to provide exceptional assistance to computer users. This role involves troubleshooting hardware and software issues, maintaining network infrastructure, and ensuring effective communication with clients. The ideal candidate will have a strong background in computer technology and customer service skills. Join a dynamic team where you can develop your expertise and contribute to innovative solutions in a supportive environment. If you're passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• Minimum of one year experience with hardware/software setup and maintenance.
• High School diploma or GED required.

Responsibilities

• Provide technical assistance to computer users and resolve issues.
• Setup, diagnose, and repair personal computer and network devices.
• Maintain documentation and provide end-user training.

Skills

Customer Interaction

Hardware Setup and Maintenance

Software Setup and Maintenance

Troubleshooting

Network Configuration

Education

High School diploma or GED

Tools

LAN/WAN Cabling Tools

Diagnostic Software

Help Desk Software

Job description

POSITION SUMMARY
Provide technical assistance to computer users. Answer questions or resolve computer and/or communication issues for clients. May provide assistance concerning the use of computer hardware and software.

REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform the responsibilities of the position with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS
Follow all company Policies and Procedures, Quality and Environmental Management Systems (QMS & EMS), Kawasaki Production Systems (KPS), Information Systems Standard Operating Procedures (SOP) and any other legal and compliance regulations that may apply such as OSHA.
Setup, inspect, test, diagnose, repair and document personal computer equipment, communications devices, mobile devices, peripheral equipment and other electronic or Information Technology related devices.
Perform installs and upgrades of device specific operating systems and software, third party software and KMM developed applications.
Install, inspect, test, diagnose, repair and document LAN/WAN cabling and infrastructure equipment.
Provide end user helpdesk support and documentation for client related hardware and software issues.
Troubleshoot system failures, issues and outages and provide solutions to restore functionality.
Maintain security options and software in personal computers, virtual machines and networks.
Maintain proper documentation and help desk.
Maintain network server and technology tools.
Setup end-user accounts and ensure security through access controls, system backups and firewalls.
Provide basic end user training for use of client devices, software and access procedures.
Develop expertise and train staff on new technologies.

SKILLS & ABILITIES
Education/Experience
High School diploma or GED; minimum of one year experience with direct customer interaction; and applied knowledge and experience, other than personal use, with hardware/software setup and maintenance of computer, network or communications technology.

Qualifications

Experience

Preferred

High School diploma or GED; minimum of one year experience with direct customer interaction; and applied knowledge and experience, other than personal use, with hardware/software setup and maintenance of computer, network or communications technology.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.