Information Systems Specialist II – Housing Systems Specialist

Bellevue College; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking institution where you will provide essential technical support and expertise for housing programs. In this role, you will analyze operational practices, implement innovative solutions, and lead project teams to enhance service delivery. Your skills in system integration, project management, and customer service will be pivotal in optimizing operations and ensuring compliance with housing program requirements. This is a fantastic opportunity to make a significant impact in the community while working with advanced technologies in a collaborative environment.

Qualifications

• Bachelor's degree and 2 years experience with ERP and Housing Systems required.
• Proficiency in Yardi Voyager PHA and SQL Server essential.

Responsibilities

• Provide technical support for housing management systems and troubleshoot issues.
• Lead project teams for user requirements and system implementations.

Skills

System Integration

Project Management

Customer Service

Data Analysis

Technical Support

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Finance

Tools

Yardi Voyager PHA

Microsoft SQL Server

Microsoft SQL Server Reporting Services (SSRS)

Job description

Class Characteristics: This role involves providing technical support and system expertise for housing programs, including Section 8 and Public Housing. The ideal candidate will have a deep understanding of housing management systems and related technologies to optimize operations and improve service delivery.

Examples of Essential Functions:

• Analyzes operational practices and system functional areas to determine information systems needs and integration alternatives that lead to operational efficiencies.
• Works with department/business managers to evaluate current and anticipated Information Technology requirements.
• Provides innovation alternatives and roadmap for the implementation of operational improvements which may include but are not limited to implementations, system transitions, training and data migration.
• Promotes efficient, cost-effective uses of advanced technologies and manages the migration to next-generation technologies.
• Provides leadership to functional super users and external resources to ensure best-practices in the proper administration of functional setups, change management processes and security practices.
• Provides technical support for housing management systems, including troubleshooting and resolving system issues.
• Coordinates the development, implementation and administration of a technical training program for business users.
• Responsible for leading project teams to define user requirements, feasibility analysis, design, program specifications, testing, and implementation of ERP and Housing/Real Estate applications or infrastructure including overseeing support received from external resources to ensure resolution of outstanding issues and questions.
• Develops, maintains and standardizes processes, documents best practices and provides knowledge sharing throughout the Department and the Authority.
• Assists in the configuration, maintenance, and enhancement of Yardi Voyager PHA, RentCafe, and related applications.
• Supports mobile applications such as Mobile Property Inspections and Mobile Work Order Management.
• Designs and generates reports using Microsoft SQL Server Reporting Services (SSRS).
• Collaborates with cross-functional teams to ensure system compliance and alignment with housing program requirements.
• Trains staff on system usage and best practices.
• Performs other related duties as required.

Knowledge, Skills, and Abilities:

• Knowledge of integration practices for multi-platform systems covering front-line and back office operations. Knowledge of integration technologies to aggregate cloud-based and on-premise applications.
• Knowledge of project management and system integration techniques. Working knowledge of government processes and procedures.
• Knowledge of Section 8 and Public Housing programs, policies, and procedures.
• Ability to prepare, analyze, verify, evaluate, interpret, and assemble data related to user practices of multi-platform systems.
• Ability to establish and maintain effective professional working relationships with management, user departments, department staff, vendors, and other agencies in a timely and customer service-oriented manner.
• Proficiency in Yardi Voyager PHA, including RentCafe and related modules.
• Expertise in Microsoft SQL Server 2019 or later, including database design and optimization.
• Strong skills in Microsoft SQL Server Reporting Services (SSRS) for creating custom reports.
• Understanding of system integration and data migration processes.

Minimum Requirements: Bachelor’s degree from an accredited college or University with major coursework related to computer science, information systems, finance, or a closely related field, AND two (2) years demonstrated experience with ERP systems, Housing/Real Estate Systems, Mobile Property Inspections Apps, and Mobile Work Order Management Apps is required.

SELECTION PROCEDURE: Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.

HIRING INFORMATION: All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.

DISABILITY ACCOMMODATION: Testing Accommodations: If you require an accommodation due to a physical, mental or learning disability, please call [phone] for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

We are an Equal Opportunity/Affirmative Action Employer.

As a condition of new and continued employment, employees in this classification must participate in mandatory direct deposit of payroll.

Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at: http://www.hacla.org/Portals/0/Attachments/Others/ConflictofInterestPolicy.pdf

Please call NeoGov Toll-Free Applicant Support telephone line [phone] if you forget your password, have application login problems or get an error message during the application process.