Information Systems Specialist II

Los Alamitos Unified School District; Shandon (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Los Alamitos Unified School District is seeking an advanced Information System Specialist to lead Cloud and Directory services, including AD, GAFE, and LDAP, while providing district-wide technology support across multiple sites.

The role emphasizes staff training, system design, security, and operations of educational software, networks, and devices. Strong collaboration with vendors and district staff is required.

Qualifications

• Bachelor’s degree in information technology or related field.
• 5+ years IT experience in a multi-site enterprise environment is typical.
• Certifications such as A+, MCP/MSE, Google Certified, or CCNA are desirable.

Responsibilities

• Install and manage Cloud and Directory services (AD, GAFE, LDAP).
• Train and mentor district staff on software and services.
• Support district-wide technology, networks, and educational software applications.
• Design, implement, and maintain secure data systems and campus IT infrastructure.

Skills

Cloud services

Directory services

Staff training

Networking

Server administration

Education

Bachelor’s degree in information technology or related field

5+ years IT experience in multi-site enterprise environment

Tools

Active Directory

Google Apps for Education

LDAP

Microsoft 365

Web portals

Job description

BASIC FUNCTION:

Under the direction of the Director of Information Technology,provide support for site technicians; administer/manage Cloud and Directory Services such as Active Directory (AD), Google Apps For Education (GAFE), Lightweight Directory Access Protocol (LDAP), etc.; and, perform complex duties related to the installation, operations, setup, maintenance and repair of computers, audio visual equipment, peripherals, software, and computer networks.

DISTINGUISHING CHARACTERISTICS:

This is an advanced journey-level class within the Information Systems series. Positions within this class are distinguished from other classes within the series by the level of advanced responsibility and training assumed, independent judgment, guidance and support of lower-level technicians, and the complexity of duties assigned. Employees at this level work independently and are required to handle, train, design, implement, and manage Directory Services, Cloud Services, Software Applications, and Networking.

REPRESENTATIVE DUTIES:

1. Perform duties of Information System Specialist I with additional emphasis in Cloud Services, Google/Microsoft Online Services, staff training, and District-wide technology support.
2. Train and mentor new Information System staff with procedures and systems.
3. Train District staff in a variety of educational software applications and services, office productivity suites, etc.
4. Designs specialized software and settings for new computers, laptops, and tablets.

1. Monitors and maintains the effective integration of data between various data sources.
2. Support district staff on various software and data applications, hardware systems, network applications and protocol to support district-wide systems.
3. Support the district website and web portals.
4. Support network-based surveillance and security systems district wide.
5. Maintain, troubleshoot, automate, and administer Cloud and Directory services such as GAFE, Microsoft O365, AD, LDAP, etc.
6. Assist with the management and implementation methods to assure the security and integrity of privileged and sensitive data that is stored and retrieved online including student and employee data.
7. Perform intermediate maintenance of network, including cabling, LAN, and WAN, switches, Wireless LANs, routers, voice gateway, and firewall.
8. Perform advanced setup and configuration for computers, laptops, tablets, and mobile devices.
9. Research and implement technology automation that support efficiencies.
10. Perform advanced support in, cloud-based services (such as: Windows, Microsoft Office, Google, etc), student information system, and various operating systems and applications.
11. Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and answers to software and hardware related questions.
12. Attend to various sites to conduct work; prioritize and respond to emergency service calls.
13. Support district staff with California Public Records Requests.
14. Promote the Los Alamitos Unified School District’s mission, vision and priority goals.
15. Perform other job-related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

• Advanced methods, tools and equipment used in the installation and service of hardware and software.
• Proficiency with the latest versions of productivity suites, application software, tablet apps, internet browsers, email platforms, and the ability to effectively perform all essential job functions.
• Windows and Macintosh computer operating systems, IOS, Android, and chrome OS, and other various operating systems and how they relate to mobile device management.
• Directory services and account management.
• Current computer network technology and basic industry-standard networking principles, theories and practices.
• Content filtering and implementation of block/allow content and services.
• PC’s, Mac’s, mobile devices, and networking hardware and software.
• Knowledge of specialized software and settings.
• File server operations, server based software and email operations.
• Proper lifting techniques.
• District policies, rules and regulations.
• Districtwide computer methods and procedures.

ABILITY TO:

• Install computers, mobile devices, printers, wireless access points, VOIP devices, and other peripheral devices.
• Train and provide work direction to others.
• Plan, design, organize, and implement work involving a multiplicity of projects.
• Install and test software, hardware, networking devices, and server-based applications.
• Install, maintain, troubleshoot, and document network hardware, software and operating systems.
• Multi-task while maintaining patience and flexibility.
• Manage time effectively and properly prioritize supporting multiple sites and offices.
• Develop and maintain effective working relationships with staff, students, parents, and vendors.
• Define problems, collect data and draw conclusions in a variety of situations where little standardization exists.
• Describe technical issues to users.
• Work independently and cooperatively with others.
• Communicate effectively both orally and in writing.
• Learn new skills to keep current with technology changes.
• Take initiative and demonstrate passion in supporting staff and students.
• Work effectively within a team, coordinating with colleagues, stakeholders, and external partners to complete tasks, achieve goals, and resolve issues in a collaborative and efficient manner.
• Demonstrate a commitment to Los Alamitos Unified School District’s mission, vision, and priority goals.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree from an accredited four-year institution (or equivalent as described below) in information technology, computer programming, computer science, or another technology related field.
• A typical equivalent/qualifying background would include five or more years’ of increasing responsible IT related experience at a multi-site enterprise level organization. A+, Microsoft MCP/MSE, Apple ACMT, Google Certified Innovator, or Cisco CCNA Certificates are desirable.
• An additional five (5) years of increasingly responsible experience in the installation, operation, maintenance and repair of computer systems, networks, peripherals and related equipment.