Information Systems Manager

Ping Identity; Denver (CO); On-site; USD 127,000 - 144,000; Full time

Job summary

An innovative company is seeking an Information Systems Manager to lead their Salesforce production support team. This role focuses on maintaining system stability across Sales Cloud and CPQ, ensuring seamless operations and quick incident resolution. The ideal candidate thrives in fast-paced environments, bringing structure to chaos while collaborating with Sales Ops, Marketing, and Finance. With a commitment to digital freedom and a culture that celebrates individuality, this position offers a unique opportunity to shape the operational backbone of a leading cloud identity platform. Join this dynamic team and make a significant impact in the world of cybersecurity and digital experiences.

Benefits

Generous PTO & Holiday Schedule

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset

Employee Resource Groups

Regular company bonding events

Competitive benefits and perks

Qualifications

• 5+ years managing Salesforce Sales Cloud production support.
• Strong understanding of Salesforce platform troubleshooting.

Responsibilities

• Lead Salesforce production support across GTM platforms.
• Establish incident response protocols for high-impact issues.

Skills

Salesforce Sales Cloud

CPQ

Incident Resolution

Agile Methodology

Education

Salesforce Certifications

Bachelor's Degree

Tools

Salesforce

Salesloft

ZoomInfo

DocuSign

Job description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

We’re looking for an Information Systems Manager to lead our Salesforce production support and operations team, with a focus on maintaining system stability across Sales Cloud, CPQ, and integrated GTM tools. This individual will report to the Director of Information Systems and work closely with Sales Ops, Marketing, and Finance to ensure system uptime, fast incident resolution, and continuous improvement of support processes. The ideal candidate brings calm, clarity, and leadership to fast-paced environments, and thrives on turning chaos into structure. They will be instrumental in evolving our production support model and shaping the operational backbone of our GTM systems.

You will:

• Lead Salesforce production support across GTM platforms, including CPQ and Sales Cloud
• Establish incident response and escalation protocols for high-impact issues
• Drive root cause analysis and reduce recurring platform issues
• Oversee system health, integrations, and platform stability with partners across IS and Sales Ops
• Implement support SLAs, workflows, and documentation standards
• Manage a regional team focused on operational uptime and support excellence
  
  

You have:

• 5+ years of experience managing Salesforce Sales Cloud production support
• Deep knowledge of CPQ, opportunity lifecycle, and Lead-to-Cash workflows
• Strong understanding of Salesforce platform troubleshooting and issue escalation
• Proven experience leading incident resolution across cross-functional teams
• Salesforce certifications (e.g., Sales Cloud Consultant or Advanced Admin), or equivalent experience
• Background in Agile and/or ITSM support environments
  
  

You have an advantage if:

• You’ve built or led a global production support function
• You have experience with tools like Salesloft, ZoomInfo, DocuSign, or CLM platforms
• You’ve driven improvements in release processes or platform monitoring
• You bring hands-on experience with DevOps, QA coordination, or automated testing
• You’re skilled in support metrics, SLA tracking, and operational reporting
• You’ve worked closely with Sales Ops, BTO, or Finance in a system support capacity
  
  

USA: $127,000 to $144,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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