Information Systems Engineer - NOC

NetApp; Morrisville (NC); Hybrid; USD 113,000 - 168,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Employee Stock Purchase Plan

Job summary

NetApp is seeking a skilled Infrastructure Operations professional in Morrisville, NC to monitor and optimize our cloud, storage, network, and virtualization environments. You’ll support critical services, drive automation, and contribute to reliable, secure operations across platforms.

You will collaborate with Engineering, Cybersecurity, and IT teams, develop runbooks, and participate in on-call duties, with a focus on incident response and continuous improvement.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 3-5+ years supporting enterprise infrastructure, cloud, or platform operations.
• Strong troubleshooting, communication, and collaboration skills.
• AWS, Kubernetes, or related certifications are a plus.

Responsibilities

• Monitor, maintain, and troubleshoot infrastructure, cloud, storage, networking, and container platforms.
• Manage incidents, problem investigations, service restoration, and change activities.
• Implement automation and Infrastructure as Code solutions to improve operational efficiency.
• Collaborate with Engineering, Architecture, Cybersecurity, Development, and Operations teams.
• Develop technical documentation, runbooks, and operational procedures.
• Participate in on-call support and major incident response as needed.

Skills

Linux

Windows Server

Kubernetes

OpenShift

Terraform

Ansible

Python

Networking

AWS

Azure

Education

Bachelor's degree in IT/CS/Engineering

Tools

VMware

Hyper-V

Rancher

OpenShift

GitHub

GitLab

ArgoCD

Terraform

CloudFormation

Azure DevOps

Jenkins

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

Supports enterprise infrastructure and business‑critical services across cloud, platform, network, storage, and virtualization environments. Responsible for monitoring, incident response, automation, operational support, and continuous improvement to ensure reliable and secure services.

Job Responsibilities

• Monitor, maintain, and troubleshoot infrastructure, cloud, storage, networking, and container platforms.
• Manage incidents, problem investigations, service restoration, and change activities.
• Implement automation and Infrastructure as Code solutions to improve operational efficiency.
• Collaborate with Engineering, Architecture, Cybersecurity, Development, and Operations teams.
• Develop technical documentation, runbooks, and operational procedures.
• Participate in on-call support and major incident response as needed.

Technical Skills

• Linux, Windows Server, Active Directory, DNS, DHCP
• VMware, Hyper‑V, Kubernetes, OpenShift, Rancher
• AWS (EC2, EKS, S3)
• Networking: TCP/IP, routing, switching, VPN, firewalls, SNMP, NetFlow
• NetApp storage, SAN, NAS, NFS, SMB/CIFS, iSCSI
• LogicMonitor, Zenoss, Splunk, Instana, ServiceNow
• Python, Shell, Ansible, Terraform, CloudFormation
• Azure DevOps, Jenkins, GitHub, GitLab, ArgoCD

Job Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 3-5+ years supporting enterprise infrastructure, cloud, or platform operations.
• Strong troubleshooting, communication, and collaboration skills.
• AWS, Kubernetes, or related certifications are a plus.

Compensation

The target salary range for this position is 113,050 - 168,300 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on ‘On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

Hybrid Working Environment

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won’t wait for the perfect moment—you’ll make it. The early planning, the extra thought, the bold idea that turns good into great: That’s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

If you’re ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

Our Culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision‑making.