Information Systems Engineer 2

NOKIA; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

Nokia in Allentown, PA is seeking an IT Systems Engineer to join the User Support team. The role focuses on hands-on IT support for manufacturing and engineering, including device deployment, endpoint administration, and user assistance to keep operations running smoothly.

Responsibilities include on-site support for employees, troubleshooting hardware and software, deploying laptops, maintaining printers and scanners, and managing incidents with SLA adherence.

Qualifications

• Experience providing desktop or end-user IT support.
• Strong troubleshooting across hardware, software and Windows environments.
• Familiarity with Microsoft Office, Outlook, and Active Directory.
• Experience deploying laptops and configuring devices.
• Basic networking knowledge (switches/routers/Wi‑Fi).

Responsibilities

• Provide on-site IT support for employees and manufacturing operations in Allentown.
• Troubleshoot hardware, software, Windows OS, and applications.
• Diagnose and repair laptops, recover data, and replace hardware components.
• Manage incidents from investigation to resolution with SLA adherence.
• Install, configure, image, and deploy laptops.
• Support Microsoft Windows, Outlook, Office, file/print services, and business apps.
• Install and troubleshoot manufacturing printers, barcode printers, scanners.
• Support conference room AV systems and Teams phones.
• Manage device tasks in Active Directory and assist with password resets.

Skills

Desktop support

Troubleshooting

Customer service

Windows & Office usage

End-user IT support

Tools

Microsoft Office

Outlook

Active Directory

Job description

Nokia is seeking an IT Systems Engineer to join the User Support team in Allentown, Pennsylvania. This role is about hands-on IT support for manufacturing and engineering teams, including device deployment, user support, endpoint administration, test systems, network connectivity, collaboration tools, and hardware lifecycle management to ensure reliable business and production operations.

Key Responsibilities

• Provide on-site IT support for employees and manufacturing operations in Allentown.
• Troubleshoot and resolve hardware, software, Windows OS, and application issues.
• Diagnose and repair laptops, recover data, and perform basic hardware component replacement.
• Manage incidents from initial investigation through resolution, ensuring SLA compliance.
• Install, configure, image, and deploy laptops.
• Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications.
• Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners.
• Support conference room audio/video systems and Microsoft Teams phones.
• Manage device-related tasks in Active Directory and assist with password resets and account unlocks.
• Maintain accurate ticket updates and technical documentation.

• Experience in desktop support or end-user IT support.
• Strong troubleshooting skills across hardware, software, and Microsoft Windows environments.
• Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes.
• Experience with laptop hardware repair and component replacement.
• Familiarity with networking fundamentals, including switches, routers, and wireless access points.
• Experience supporting printers, scanners, and peripheral devices.
• Strong problem-solving and customer service skills.
• Ability to manage multiple priorities and work independently.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.