Information Systems Analyst (Vacancy)

City of Columbus; Ohio (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Columbus seeks a full-time IT Support Specialist for Columbus Public Health. This on-site role involves providing technical support, managing hardware and software systems, and developing documentation and training. Candidates should have a degree in computer science or IT, or relevant experience, and will play a key role in enhancing department technology operations.

Qualifications

• Bachelor's degree in computer science or IT, or associate's degree with 2 years of relevant experience.
• Experience in technical support and system maintenance.
• Ability to analyze user requirements and implement changes.

Responsibilities

• Provides advanced support and maintenance for technology systems.
• Analyzes user requirements and implements improvements.
• Develops and executes testing scenarios for system fixes.

Skills

Technical Support

Database Design

System Documentation

User Training

Education

Bachelor's degree in Computer Science or Information Technology

Associate's degree with two years of relevant experience

Job description

This position is responsible for providing end-user software and hardware technology support for Columbus Public Health, including addressing daily technical user support/issues, managing hardware and software systems, coordinating support with internal and external partners, development of system/user documentation and training, and hardware & software procurement.

This position is a 100% on-site position located at Columbus Public Health, 240 Parsons Ave., Columbus, OH 43215.

Under direction, the employee is responsible for developing, implementing, and maintaining information processing systems and performs related duties as required.

(Note: Not all duties listed are necessarily performed by each employee.)

1. Provides advanced support and maintenance for department-directed technology systems including servers, applications, workstations, and related hardware and software.
2. Determines requirements and makes recommendations for new and/or upgraded applications and systems, including hardware and software needs, maintenance, and support.
3. Reviews and analyzes hardware and software alternatives and recommends selections to management.
4. Designs and supports relational databases to meet data processing needs.
5. Analyzes user requirements, procedures, and issues; implements changes to automate processing or improve existing systems, electronic workflows, and reports.
6. Develops and executes comprehensive testing scenarios for system fixes, data exchanges, and enhancements.
7. Provides technical support to users regarding department applications.
8. Updates and maintains department-specific websites.
9. Confers with management and staff in the development and implementation of information processing systems.
10. Installs new software and hardware packages; modifies and adapts software features to meet department needs.
11. Writes system documentation, program specifications, and production procedures.
12. Resolves security issues, maintains data backup and recovery systems.
13. Maintains day-to-day operation of local area network (LAN) systems; provides ongoing system maintenance and evaluation.
14. Instructs and trains users; researches technical manuals; writes user manuals and instructions.
15. Participates in professional activities to stay current in the field.

Qualifications:

• Possession of a bachelor's degree with coursework in computer science, information technology, or a related field, OR
• An associate’s degree with two years of relevant experience.

Additional experience may substitute for education on a year-for-year basis.

Recruitment #: 25-0548-V1

Employment Type: Full-Time Funding Limitation

For questions, contact:

Krystie Weist

Columbus Public Health, 240 Parsons Ave, Columbus, Ohio 43215

P: [phone]

E: [e-mail]

The City of Columbus is an Equal Opportunity Employer