Information System Support Specialist, PIV, Access Control

Comtech LLC; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

A woman-owned small business is seeking an Information System Support Specialist for a contract role in Washington, DC. This position requires the management of the Pro-Watch access control system, including system configuration, badging operations, and customer assistance. Candidates should have a Bachelor’s degree in IT or business, with at least 4 years of experience in identification card distribution and management. Flexibility, excellent communication skills, and a proven record of responsibility are essential for success in this role.

Qualifications

• Minimum 4 years’ experience in identification card distribution and management.
• Experience producing identification badges.
• Experience setting up badging systems.

Responsibilities

• System configuration and administration of the Pro-Watch access control system.
• Perform badging operations in accordance with policies.
• Validation and verification of product and data quality.

Skills

Excellent customer service skills

Excellent oral and written communications skills

Experience handling PII

Ability to perform in a team environment

Education

Bachelor’s degree in IT sciences or business administration

Tools

Pro-Watch access control system

Badge printer

Camera

Signature device

Job description

Information System Support Specialist, PIV, PKI, Access Control

Contract

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization’s externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3.

Job Title: Information System Support Specialist, PIV, PKI, Access Control

Duration: 8+ Month/ Long term Contract

Job Description:

• System configuration and administration of the Pro-Watch access control system for administering and producing identification badges.
• Perform badging operations in accordance with policies, standards, and procedures. Management of proximity and identification badges and badging systems.
• Validation and verification of product and data quality.
• Print production of identification badges. Physical setup and breakdown of badging stations. Provide assistance to customers in a courteous and professional manner.
• Development of Pro-Watch data fields and correlation of fields to badge components. Performs analysis of data and data quality to ensure success of the project.
• Adhere to potentially stringent security processes. Keeps management abreast of issues or concerns regarding identification cards or badges and possible solutions.
• Reports on daily and weekly productivity to management. Tasks as required by the program manager.

Minimum Requirements

• College degree from an accredited college or university with a Bachelor’s degree in IT sciences or business administration.
• Minimum 4 years’ experience of progressive responsibility in identification card distribution and management.
• Experience in the configuration and management of the Pro-Watch access control system.
• Experience handling PII and other sensitive information. Experience producing identification badges.
• Experience setting up badging systems, to include camera, signature device, and badge printer connection and configuration.
• Willing to work flexible hours when required. Excellent customer service skills.
• Excellent oral and written communications skills. Proven and verifiable record of impeccable trust and responsibility. Ability to perform in a team environment.