Information Sys Supp Manager

University of South Carolina; Columbia (SC); On-site; USD 71,000 - 107,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

13 Paid Holidays

Professional Development Opportunities

Job summary

University of South Carolina is seeking a Senior Information Resources Consultant within the Division of Law Enforcement and Safety to oversee IT resources, ensure uptime in the 24/7 server room and Communications Center, and manage infrastructure across servers, networks, and end-user devices.

The role coordinates with University IT and external vendors to implement enterprise solutions, maintain security, and support division personnel for optimal operational readiness.

Qualifications

• Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience

Responsibilities

• Criminal Justice Information Services Compliance and Information Security Oversight
• Server Infrastructure and Systems Administration
• Network Infrastructure and Security Management
• End User Support and Technical Services
• Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) Administration
• Emergency Communications Systems Management & Microsoft 365 and Enterprise Collaboration Services Administration

Skills

IT knowledge

Microsoft Office

Education

Bachelor’s degree in a job related field

Job description

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by December 10, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• 13 Paid Holidays (including an extended December holiday)
• Professional Development Opportunities

• Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months

Job Search Category

Job Search Category Law Enforcement

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service -- helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Posting Summary Logo Posting Number STA00808PO26 Job Family Information Technology Job Function Information Systems Support USC Market Title Information Systems Support Supervisor Link to USC Market Title https://uscjobs.sc.edu/titles/133246 Job Level M0 - Managerial Business Title (Internal Title) Information Sys Supp Manager Campus Columbia Work County Richland College/Division Division of Law Enforcement and Safety Department DAF University Police Department State Pay Range T06 USC Market Range MRI - $71,310 $89,137 $106,965 Anticipated Hiring Range $89,137 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

• Standard working schedule: 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Position Description Advertised Job Summary Under general supervision serves the Division of Law Enforcement and Safety as the Senior Information Resources Consultant. General responsibilities include: serving as senior position responsible for the Division’s IT resources and support, ensuring uptime of all computer systems in Division’s 24/7/365 server room and Communications Center, installing, maintaining and repairing Division IT infrastructure including but not limited to servers, switches, firewalls, SSL VPN , IDP , RSA Secure ID, DataMaxx NCIC clients, Desktops, laptops, and peripherals and all other IT resources. Maintains the Division’s Records Management Systems and mobile data network.

Job Related Minimum Required Education and Experience

• Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience

Required Certification, Licensure/Other Credentials Preferred Qualifications Knowledge/Skills/Abilities

• Basic knowledge of computer systems, network supports and Microsoft Office Programs.

Job Duties Job Duty Criminal Justice Information Services Compliance and Information Security Oversight

• Serves as the Division of Law Enforcement and Safety’s CJIS LASO .
• Ensures compliance with relevant CJIS Security policies and University of South Carolina Information Security Policies.

Essential Function Yes Percentage of Time 15

Job Duty Server Infrastructure and Systems Administration

• Manages the Division of Law Enforcement and Safety’s server infrastructure, to include servers, virtual clusters, redundant sites, and backups.
• Monitors server health, storage capacity, and system performance, implementing proactive maintenance and capacity planning.
• Coordinates server upgrades, patch management, and security hardening in accordance with University and industry best practices.
• Collaborates with University Information Technology and third-party vendors to resolve infrastructure issues and implement enterprise technology solutions.

Essential Function Yes Percentage of Time 20

Job Duty Network Infrastructure and Security Management

• Manages the Division of Law Enforcement and Safety’s network infrastructure, including firewalls and network switches.
• Coordinate with the University of South Carolina Division of Information Technology as needed.

Essential Function Yes Percentage of Time 20

Job Duty End User Support and Technical Services

• Supports users and devices as needed when technical issues arise.
• Provides advanced technical support for Division personnel by diagnosing and resolving hardware, software, network, mobile device, and peripheral issues.
• Manages the installation, configuration, maintenance, and replacement of desktops, laptops, mobile devices, printers, and other end-user technology.
• Coordinates and prioritizes technical support requests to ensure timely resolution and minimal disruption to Division operations.
• Escalates complex technical issues to University Information Technology or third-party vendors as appropriate and tracks issues through resolution.
• Ensures endpoint devices remain compliant with University security standards, software licensing requirements, and system update policies.
• Identifies recurring technical issues and implements long‑term solutions to improve reliability, performance, and user experience.

Essential Function Yes Percentage of Time 15

Job Duty Computer-Aided Dispatch ( CAD ) and Records Management Systems ( RMS ) Administration

• Manages the Division’s computer-aided dispatch and records management systems.
• Coordinate with vendors to resolve issues, implement changes and updates.
• Works with Division leadership and end users to identify operational needs and implement system improvements that enhance public safety operations.

Essential Function Yes Percentage of Time 15

Job Duty Emergency Communications Systems Management & Microsoft 365 and Enterprise Collaboration Services Administration

• Coordinate with vendors and contacts to ensure emergency 911 and radio communications are working.
• Coordinates maintenance, repairs, software updates, and equipment replacements with vendors and partner agencies.
• Troubleshoots complex issues involving dispatch consoles, radio systems, network connectivity, and emergency communication interfaces.
• Coordinate with the University of South Carolina Division of Information Technology concerning the Office 365 environment

Essential Function Yes Percentage of Time 15

Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive Yes Hazardous weather category Essential

Posting Detail Information Number of Vacancies 1 Desired Start Date 10/12/2026 Job Open Date 10/28/2026 Job Close Date 12/10/2026 Open Until Filled No

Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

EEO Statement The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
  • Yes
  • No