Information Specialist

Visit Florida; Jennings (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with employer match

Vacation time and holidays

Tuition reimbursement and professional

Job summary

VISIT FLORIDA in Jennings, FL is seeking an Information Specialist to greet visitors, provide maps, and share local insights at the I-75 Welcome Center. This role emphasizes outstanding customer service and front‑counter operations.

You will maintain brochures, assist with refreshments and juice orders, help visitors with directions, and support promotional events while ensuring a clean, welcoming lobby environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and front-line experience.
• Able to lift up to 20 lbs and stand/walk during shifts.

Responsibilities

• Provide information and exceptional customer service to visitors of the Welcome Center.
• Greet visitors and provide refreshments at the citrus counter; assist with juice orders.
• Direct visitors to brochures and organize display racks; stock supplies.
• Maintain lobby cleanliness and support vending area operations.
• Plan and assist with promotional events and themed-month activities.

Skills

Customer service

Front-line counter

Team player

Flexible attitude

Able to lift 20 lbs

Education

High school diploma or equivalent

Job description

VISIT FLORIDA shares Florida sunshine with the world. As the states official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visitor Services team, were seeking a customer service focused individual to fill our Information Specialist position.

This position is located at our I-75 Welcome Center in Jennings, Florida.

Core Responsibilities:

• Provide information and exceptional customer service to visitors of the Welcome Center. Provide maps and mileage, as well as information about specific destinations, attractions, amenities, or activities.
• Greet and provide refreshments to visitors at the citrus counter. Serve fresh Florida citrus juices as a welcome to the State of Florida. Report daily usage and assist with juice and citrus orders.
• Assist visitors in the lobby of the Center and the vending area. Direct visitors to brochures for certain destinations or activities. Maintain awareness of Florida destinations, activities, accommodations, and natural and cultural heritage assets.
• Plan and implement promotional events and activities related to themed months, working with industry representatives to carry out programs and promotions.
• Maintain supplies of brochures in assigned display racks. Monitor inventories of backup brochures, log utilization of brochures, and order replacement supplies.
• Maintain the cleanliness of the VISIT FLORIDA Welcome Center lobby and office area. This will include mopping, sweeping, cleaning, emptying and taking out trash.

The Florida Welcome Centers' hours of operation are 8 am to 5 pm, seven days a week. This is a non-exempt 40 hour a week position with a weekend work rotation required. Additional scheduling specifics with be discussed during the interview process.

Minimum Qualifications:

• High school diploma or equivalent
• 2 + years of equivalent work experience
• Strong customer service skills and ability to work a front-line counter
• Team player with a flexible and positive attitude
• Must be able to obtain and maintain national certification as a Florida Information Specialist
• Ability to lift, move, and carry up to 20 lbs. regularly. Ability to stand and walk throughout shift.

Benefits:

• Work with a knowledgeable, high-achieving, passionate, experienced & fun team
• Comprehensive benefits package, including medical, dental, and vision plans
• 401(k) plan with generous employer match
• Vacation time, paid company holidays, and volunteer hours
• Professional development opportunities and tuition reimbursement for continued learning

You will be a valuable addition to the team if you:

• Thrive in a fast-paced, dynamic work environment
• Live the values that drive our business: Make an Impact, Work Purposefully and Live Passionately, Persist
• Embody VISIT FLORIDAs team principles: Empathy, Respect, Collaboration, Accountability and Fun

VISIT FLORIDA is an Equal Opportunity Employer.