Information Services Manager

Loudoun County; Sterling (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Loudoun County in Sterling, VA seeks an Information Services Manager to supervise Revenue Operations, overseeing tax billings, delinquent collection, and lockbox processing while ensuring strong internal controls and public service. The role requires coordination between Sterling and Leesburg offices and frequent travel.

The incumbent will manage staff, enforce policies, and deliver accurate financial reporting.

Qualifications

• Bachelor's degree in a related field.
• 2 years of related work experience including 1 year of supervision.
• Ability to analyze complex accounts and financial information.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Supervise staff, conduct evaluations, provide training, mentoring, and guidance; distribute workloads and monitor quality and timeliness.
• Oversee resident communication by telephone and email regarding taxes, payments, deadlines, parking tickets, and general County information; resolve escalated matters.
• Maintain accuracy and management of tax billings, including lease company billing; oversee delinquent tax collection and timely posting of revenues.
• Oversee automated revenue processing (payments by mail, lockbox, ebox, echeck, ecredit) and coordinate remittance balancing.
• Oversee dog licensing and parking violation processing.
• Prepare fiscal year, year-end, and operational reports and process improvement recommendations.

Skills

Verbal communication

Written communication

Customer service

Math proficiency

Attention to detail

Multitasking

Organizational skills

Supervisory skills

Education

Bachelor's degree in a related field

Two years of related work experience including one year of supervision

Tools

Microsoft Word

Microsoft Excel

Job description

The Treasurer is a locally elected constitutional officer whose duties are mandated by the Code of Virginia and local ordinances. The Treasurer is elected at‑large for a four‑year term and provides direct service to all Loudoun residents and businesses. The principal functions of the Treasurer’s Office include billing and collecting taxes for real and personal property, business licenses, and other services as specified by the Code of Virginia and local ordinances; acting as primary depository of revenue for all County agencies, including Loudoun County Public Schools (LCPS); investing and safeguarding County funds; reconciling County funds to bank and investment accounts; and providing outstanding customer service to taxpayers, County staff, and LCPS staff.

The Loudoun County Treasurer’s Office is currently seeking highly qualified applicants for the Information Services Manager. The Treasurer’s Office serves the residents of Loudoun County by educating, advising, and disseminating information in a courteous, accurate, and efficient manner. The position’s primary location is the Sterling office, with frequent travel to the Leesburg office.

Under the general direction of the designated supervisor, this position manages operational revenue functions within the Treasurer’s Office and supervises assigned Information Services staff. The manager oversees tax billings, delinquent tax collection, lease company billing, parking violation processing, lockbox coordination, remittance balancing, and accurate posting and timely collection of County revenues. This position exercises independent judgment, protects public funds through financial accountability and internal controls, and supports accurate, professional customer service.

Job Functions

• Supervise assigned staff; conduct performance evaluations; provide training, mentoring, and technical guidance; distribute workloads; and monitor quality, timeliness, and compliance with HR and departmental policies.
• Oversee resident communication by telephone and email regarding taxes, payments, deadlines, parking tickets, and general County information; resolve escalated or sensitive revenue matters and explain requirements and payment options.
• Maintain the accuracy, oversight, and management of tax billings, including lease company billing; oversee delinquent tax collection and accurate posting and timely collection of County revenues.
• Oversee automated revenue processing, including payments by mail, lockbox, ebox, echeck, and ecredit; coordinate lockbox operations and remittance balancing.
• Oversee dog licensing and parking violation processing.
• Prepare fiscal year, year-end, and operational reports, management analyses, and process improvement recommendations for department leadership.
• Implement and monitor cash handling standards and internal controls; enforce County policies, the Code of Virginia, audit requirements, and Treasurer’s Office procedures; support audit readiness and mitigate financial and operational risk.
• Independently review and resolve complex delinquent tax cases and taxpayer disputes; establish payment agreements within policy and statutory guidelines; apply taxation statutes and County ordinances; and document actions taken.
• Coordinate with mailing vendors and remittance processors; monitor service performance, accountability, and contractual compliance; and address operational issues affecting revenue processing.
• Protect confidential records, maintain effective working relationships with taxpayers, County departments, vendors, and external partners, and perform other duties as assigned.

The successful candidate will possess excellent verbal and written communication skills, outstanding customer service skills, proficiency in math, and strong attention to detail. Excellent multitasking, organizational, and supervisory skills are essential, along with the ability to work in a fast‑paced, evolving environment. The candidate must maintain confidentiality, demonstrate professionalism, and promote a positive team environment.

Hiring salary commensurate with experience.

Bachelor’s degree in a related field; two (2) years of related work experience including one (1) year of supervision; or an equivalent combination of education and experience. Supervisory experience must be indicated on the application for consideration.

Knowledge of tax and revenue operations, cash handling standards, internal controls, and applicable laws, ordinances, County policies, and audit requirements. Ability to analyze complex accounts and financial information, interpret and apply requirements, make sound independent decisions, and protect confidential taxpayer, financial, and employee information. Proficiency in Microsoft Office Word and Excel is required.

Bilingual Spanish/English applicants are encouraged to apply.

Employment is contingent upon satisfactory completion of a criminal background and credit check.

Normal working hours are Monday through Friday from 8:30 AM to 5:00 PM, with mandatory overtime during tax deadlines. Frequent travel between the Sterling and Leesburg offices is required. May be required to work during bad weather or other County emergencies. The position involves sedentary work and requires responsiveness to changing goals, priorities, and needs.