Information Services Library Assistant

Salina Public Library; Salina (KS); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Paid time off after 1 year of service

KPERS retirement plan

EAP

paid webinars, workshops and more

wage level system with set performance

increases

Job summary

Salina Public Library seeks an Information Services Assistant to deliver friendly, high-quality patron support, assist with public computers, and promote library programs. The role emphasizes strong interpersonal skills and a positive attitude while building relationships with staff and the public.

The position reports to the Head of Information Services and offers a part-time schedule (12–15 hours/week) including evenings and alternating weekends.

Qualifications

• Associates Degree preferred or high school degree required.
• Experience working in a library preferred.
• Strong customer service and communication abilities.”

Responsibilities

• Answer reference questions and provide readers’ advisory assistance.
• Assist patrons with library catalog, holds, and accounts.
• Support patrons with digital resources and basic computer skills.
• Provide first-level tech troubleshooting for patrons.
• Operate a multi-line phone system and assist with inquiries.
• Participate in staff meetings and carry out assigned projects.

Skills

Customer service

Interpersonal skills

Public computers

Tech troubleshooting

Education

Associates Degree preferred

High School Degree required

Job description

JOB DESCRIPTION

The Information Services Assistant at Salina Public Library provides friendly, high-quality support to patrons by answering diverse questions, assisting with public computers, and offering general library help. This customer service–focused role requires strong interpersonal skills, a positive attitude, and the ability to promote library programs while building strong relationships with the public and staff.

Reports To: Head of Information Services

Hours/Schedule: Part Time - 12 to 15 hours per week

Currently hiring for the following time frames:

Monday & Thursday: 5:00 – 8 p.m.

Every Other Weekend

Saturday: 9:45 a.m.– 5 p.m.

Sunday: 11:45 a.m.– 5 p.m.

Schedules are adjusted as needed for the Library.

Above is an anticipated schedule.

This is subject to change based upon service levels.

Starting Pay: $16.96 per hour

Benefits

• Paid time off after 1 year of service
• KPERS retirement plan
• EAP
• paid webinars, workshops and more
• wage level system with set performance-based increases

Minimum Education: Associates Degree preferred / High School Degree required

Work Experience

• Experience working in a library preferred

Supervisory Experience: Not required

DUTIES & RESPONSIBILITIES

The Information Service’s Assistant must ....

Reference & Reader’s Advisory

• Answer reference questions using authoritative resources (print, online, microfilm).
• Provide readers’ advisory assistance and be knowledgeable about popular authors, topics, and trends.
• Answer a variety of questions related to patron accounts, library collections, and events.
• Access and use the Library catalog in-depth to find resources, manage holds, and update patron accounts.

Technology & Digital Services

• Navigate digital resources across devices and assist patrons with digital downloads (e.g., eBooks, audiobooks).
• Be knowledgeable and confident in using library technologies.
• Provide first-level tech troubleshooting for patrons.
• Assist with basic computer skills and support patrons with tech-related questions.
• Operate a multi-line phone system.
• Utilize technology efficiently and appropriately.

Customer Service & Communication

• Provide excellent customer service in person, on the phone, and online.
• Communicate clearly, accurately, and timely with a diverse public and coworkers.
• Redirect inquiries to other departments when needed.
• Help patrons with anything they need and show a willingness to assist.
• Deal with stressful situations with tact and diplomacy.
• Enforce library policies and procedures respectfully, even in high-stress or confrontational situations.

General Library Operations

• Work scheduled hours reliably and use breaks appropriately.
• Help maintain tidy, organized library spaces.
• Complete opening and closing procedures.
• Conduct general clerical and office tasks.
• Assist in any library area as needed.
• Prepare for and attend staff and project meetings.
• Work on special projects or perform other duties as assigned.
• Support the library’s mission and demonstrate professional behavior.
• Maintain a general knowledge of library programs and services.

Personal & Professional Attributes

• Be passionate about learning and sharing knowledge.
• Demonstrate critical thinking skills and attention to detail.
• Be trustworthy and able to work independently without supervision.
• Comply with all library policies and uphold professional standards.
• Develop and complete a yearly work plan with the department head.

• Support the library’s mission and provide exceptional customer service, whether to patrons or co-workers.
• Prepare for and participate in staff and project team meetings.
• Demonstrate professional behavior and comply with library policies and procedures, including adhering to library dress code.
• Perform other duties as assigned.

REQUIREMENTS

• Valid Driver’s License.
• Pre-employment drug screen. (Post-employment drug screen may also take place.)
• Pre-employment background check.
• Basic keyboarding skills.
• The ability to work with a variety of technology equipment and applications, including, but not limited to, Word documents, spreadsheets, internet browsers, email, and Google Drive.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Light to moderate physical work.

• Lifting, carrying and pushing up to 40 pounds with or without assistance.
• Frequent lifting, carrying, standing, walking, bending, climbing stairs, twisting, reaching, pulling and pushing.
• Speech and hearing abilities to maintain communication with patrons and co-workers.
• Vision to read and interpret reports, written documents and electronic communications.
• Work is primarily indoors, with some outdoor work for book drop pickups and other Library event assistance.

ADA/EOE

*The above position information is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties or responsibilities.

Position is open until filled.