Information Services Field Technician

WCIECA; Lebanon (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus

PTO & Holidays

401K/Profit sharing

Medical insurance

Life/Disability insurance

Pet Insurance

Tuition assistance

Job summary

BMWC is seeking an Information Services Field Technician to provide on-site technology support across construction jobsites, regional offices, and remote project locations. You will deploy, maintain, and troubleshoot laptops, mobile devices, printers, and network equipment while supporting Microsoft 365 and field collaboration tools.

The role requires a hands-on engineer who can diagnose hardware, software, and connectivity issues, manage asset deployment, and document ITSM requests.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2–5 years of experience supporting end-user devices, networks, or IT systems.
• Strong knowledge of Windows 10/11, Microsoft 365, Entra ID, and mobile device support.
• Experience with device deployment, asset management, and IT ticketing systems.
• Willingness to travel frequently and work in construction environments.
• CompTIA A+, Network+, or related certifications preferred.

Responsibilities

• Provide onsite technical support to construction jobsites, regional offices, and remote project locations.
• Deploy, configure, maintain, and troubleshoot laptops, tablets, mobile devices, printers, and scanners.
• Install and support jobsite networking and connectivity solutions, including wireless access points and switches.
• Configure and support Microsoft 365 applications, including Teams, Outlook, OneDrive, and SharePoint.
• Support conference room equipment, project trailers, digital displays, webcams, and mobile workstations.
• Diagnose and resolve hardware, software, network, and connectivity issues impacting field operations.
• Image, configure, patch, deploy, recover, and redeploy company devices through the project lifecycle.
• Track equipment inventory and document support requests via the ITSM system.
• Maintain technical documentation, inventory records, and knowledge resources.
• Train employees on company technology standards and best practices.
• Assist with technology upgrades and special field projects while identifying needs.

Skills

End-user support

Windows troubleshooting

Customer service

Communication skills

Education

High school diploma or equivalent

Associate degree in Information Technology or related field preferred

Tools

Windows 10/11

Microsoft 365

Entra ID

IT ticketing systems

Job description

Information Services Field Technician

Driven by Vision | Industrial-Strength Construction | Powered by Passion

OVERVIEW

Are you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits? BMWC is an industrial construction company seeking an experienced Information Services Field Technician to join our team.

This role provides hands-on technology support across construction jobsites, regional offices, and remote project locations. The IS Field Technician is responsible for deploying, maintaining, and troubleshooting computers, mobile devices, printers, network equipment, internet connectivity, and other jobsite technology. This position works closely with project teams, field leadership, and office personnel to ensure reliable technology services that support safe and productive project execution.

RESPONSIBILITIES

As an Information Services Field Technician, you will:

• Provide onsite technical support to construction jobsites, regional offices, and remote project locations.
• Deploy, configure, maintain, and troubleshoot laptops, tablets, mobile devices, printers, scanners, and other field technology.
• Install and support jobsite networking and connectivity solutions, including wireless access points, cellular internet, switches, and related infrastructure.
• Configure and support Microsoft 365 applications, including Teams, Outlook, OneDrive, and SharePoint.
• Support jobsite technology such as conference room equipment, project trailers, digital displays, webcams, and mobile workstations.
• Diagnose and resolve hardware, software, network, and connectivity issues impacting field operations.
• Image, configure, patch, deploy, recover, and redeploy company‑issued devices throughout the project lifecycle.
• Track equipment inventory and document support requests through the IT Service Management system.
• Maintain technical documentation, inventory records, support procedures, and knowledge resources.
• Train and support employees on company technology standards, processes, and best practices.
• Support technology upgrades, infrastructure initiatives, and special projects while proactively identifying field technology needs.

REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent required; associate degree in Information Technology or related field preferred.
• 2 to 5 years of experience supporting end‑user devices, networks, mobile technologies, or related IT systems.
• Strong knowledge of Windows 10/11, Microsoft 365, Entra ID, and mobile device support.
• Experience troubleshooting wireless networks, internet connectivity, hardware, software, and peripheral devices.
• Experience with device deployment, asset management, endpoint management, and IT ticketing systems.
• Ability to independently diagnose and resolve technical issues in fast‑paced and remote environments.
• Strong customer service, communication, problem‑solving, and organizational skills.
• Ability to explain technical information clearly to non‑technical users.
• Experience supporting construction jobsites or field operations is preferred.
• CompTIA A+, Network+, Microsoft, or similar technical certifications are preferred.
• Valid driver's license with an acceptable driving record required.
• Ability to travel frequently, including overnight travel, and occasionally work outside normal business hours.
• Ability to work safely in active construction environments and lift or transport equipment weighing up to 50 pounds.

BENEFITS

• Competitive Pay with Bonus
• PTO and Paid Holidays
• Paid Volunteer Time Off
• 401K/Profit Sharing with company match
• Medical, Dental, and Vision Insurance
• Life, AD&D and Disability benefits
• Pet Insurance
• Tuition Assistance

ABOUT US

BMWC tackles the world’s toughest and most daunting industrial construction challenges. Our work encompasses an array of industrial sectors, including aerospace, chemical, electric power, food and beverage, oil and gas, pharmaceutical and biotechnology, and semiconductor.

As one of the premier specialty construction companies in the country, our employees enjoy a focus on growth and development, work/life balance, and one of the best safety records in the industry. We are 100% management-owned, making our employees’ development and advancement paramount to our success.