Information Services

Firelands Regional Medical Center; Sandusky (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

Major medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Health and wellness offerings

Job summary

Firelands Regional Medical Center is seeking an experienced Information Services professional to manage and support multiple IT systems across departments. You will lead projects, coordinate with vendors, and ensure system reliability and security in a fast-paced healthcare setting.

We value proactive problem solving, strong communication, and the ability to work independently, often outside regular hours. Join a mission-driven team dedicated to high-quality patient care in Sandusky, Ohio.

Qualifications

• Bachelor’s Degree in Information Services or Computer Science; 2 years IS or healthcare experience preferred.
• Willing and available to attend necessary training.
• Ability to apply learned skills on the job and pursue professional certifications.
• Pursues certifications as requested by management per policy.
• Knowledge of multiple computer systems, data storage, reporting methods, and IT principles.
• Ability to learn quickly and stay current with technology; strong analytical skills and attention to detail.
• Ability to work independently in a fast-paced environment; strong leadership.
• Basic networking knowledge including Citrix and VMware; troubleshooting in physical/virtual environments.
• Strong written and verbal communication; capable of documenting procedures.
• Willing to be reachable beyond normal hours and adapt to non-standard schedules.
• Commitment to safety and OSHA/CDC guidelines and safe equipment use.
• 180-day probationary period.

Responsibilities

• Manages and supports multiple information systems and projects, coordinating with vendors and internal departments.
• Generates documentation and tracks progress on active projects.
• Administers hardware and software systems, manages user access, and ensures data backup and recovery.
• Plans and implements upgrades, coordinating with vendors and Firelands staff.
• Troubleshoots OS issues and provides advanced system support to users.
• Delivers training and ongoing support to IS staff and system users.

Skills

Analytical abilities

Leadership

Independent work

Communication skills

Education

Bachelor’s Degree in Information Services / Computer Science

Associate’s Degree in related field

Tools

Citrix

VMware

Job description

• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What You Will Do:

• Independently manages, maintains and supports multiple systems and concurrent projects. Communicates directly with system vendors and their employees, acting as an agent of Firelands Regional Medical Center (FRMC) to resolve hardware and software problems. Provides leadership and guidance to staff members from Information Services as well as external departments, including Management and Administrative team members. All of these activities are conducted without direct supervision, and frequently take place on days or at times other than the employee’s normally scheduled shift.
• Manages multiple systems, appliances and concurrent projects. Generates and maintains appropriate documentation, and tracks and reports progress on all active projects.
• Acts as an administrator in support of all hardware and software systems for which they are responsible. Maintains system security by managing user accounts and system access privileges. Ensures data backup and recovery processes are in place. Generates custom reports to address the needs of the organization.
• Evaluates, plans, schedules, and implements hardware and software upgrades and modifications. Coordinates efforts of system vendors’ and Firelands staff, including employees and management from other departments.
• Evaluates system function, performance, and utilization issues. Troubleshoots operating systems (i.e. Linux, Windows Server, etc.) problems and initiates corrective action. Provides advanced clinical and business systems support to system users.
• Provides technical assistance, training, and ongoing support to fellow Information Services staff, and users of FRMC systems. Establishes appropriate procedures for system utilization. Provides stand-by coverage as scheduled, and subject to call-in as needed.
• Communicates ideas; understands and interprets others ideas; demonstrates courtesy, consideration, and patience. Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation.
• Works collaboratively with (FRHC) leaders and partners to assess, define and continually improve information systems capabilities, processes and procedures.
• Contributes to the optimization of IS systems to maintain and improve performance, reliability and availability of all information systems and services.
• Monitors and maintains assigned physical and virtual appliances/systems; identifies and resolves problems; manages user expectations and cultivates feedback for system enhancements.

What You Will Need:

• Bachelor’s Degree in Information Services / Computer Science, or Associate’s Degree in related field preferred. 2 years relevant IS or health care experience required.
• Demonstrates willingness, ability and availability to attend training as requested by supervisor or manager.
• Demonstrates ability to implement learned skills and abilities through "on the job" efforts and/or professional certifications.
• Achieves professional certifications as requested by manager or supervisor in accordance with all Fireland's training policies and procedures.
• Demonstrates knowledge of multiple computer systems, data storage and reporting methods, software utilities and tools, and principles of information management.
• Demonstrates ability to grasp new and technical concepts quickly, and stay current with technology. Demonstrates analytical abilities, creativity, and attentiveness to detail.
• Demonstrates initiative and the ability to work independently in a stressful environment. Result oriented, with strong leadership skills.
• Demonstrates basic knowledge of networking concepts, protocols, & troubleshooting in both physical and virtual environments. (i.e. Citrix & VMware, etc.)
• Demonstrates analytical abilities, creativity, and attentiveness to detail.
• Demonstrates ability to communicate effectively in both written and oral form. Demonstrates ability and willingness to generate and maintain necessary documentation.
• Demonstrates a willingness to make themselves available to be contacted during nonworking hours, work extended hours, and/or a non-standard work schedule.
• Demonstrates ability to work in a safe and efficient manner and maintain an accident-free work place. Demonstrates compliance with Medical Center and departmental policies and procedures, and a working knowledge of Medical Center emergency codes.
• Demonstrates compliance with applicable OSHA regulations and CDC standard and transmission-based precaution recommendations and the ability to utilize proper personal protective equipment. Demonstrates compliance with provisions of applicable S.D.S. forms
• Punctual attendance at assigned work location is required.
• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
• Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
• Successful completion of a one hundred eighty (180) day probationary period.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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