Information Security Engineer

TeleTech Holdings, Inc.; Austin (TX); Remote; USD 68,000 - 70,000; Full time

Job summary

Join an innovative company as an Information Security Engineer and be part of a team that is dedicated to protecting data and enhancing security measures. This role involves investigating security alerts, maintaining awareness of the evolving threat landscape, and collaborating with various teams to ensure a secure environment. With a focus on professional growth, you will have access to comprehensive benefits and opportunities for continuous learning. If you're passionate about cybersecurity and want to make a significant impact, this position offers the perfect platform to advance your career while contributing to a mission-driven organization.

Benefits

Annual incentive program

Medical, dental, and vision insurance

Tax-advantaged health care accounts

Financial and income protection benefits

Paid time off (PTO)

Tuition reimbursement

Access to free online courses

Qualifications

• 2-3 years of experience in Information Systems or IT security.
• Hands-on experience with SIEM, EDR, and cloud platforms.

Responsibilities

• Investigate security alerts and conduct threat hunting.
• Monitor and mitigate security events proactively.

Skills

SOC experience

Cloud platform expertise (GCP, AWS, Azure)

Strong communication skills

Information security principles

Education

IT degree or training

Tools

SIEM

EDR

Email security

NGFW

Cloud platforms

Threat intelligence

Job description

Information Security Engineer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll Do

Investigate security alerts and threat hunting leads across a variety of technologies (SIEM, EDR, email security, etc) as part of the SOC and with the Threat Management team.

Maintain situational awareness of changes to threat landscape, industry trends, and internal operating environment. You’ll interact frequently with other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical resources.

You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.

During a Typical Day, You’ll

• Conduct proactive monitoring, investigations, and mitigation of security events
• Spend time understanding the environment you're responsible for and engage with various teams to gain further knowledge of the environment(s)
• Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data
• Participate in escalation and response to significant security events

What You Bring to the Role

• Hands-on SOC experience investigating and responding to security events across two or more of the following: SIEM, EDR, email security, NGFW, cloud platforms, threat intelligence
• Must have cloud platform expertise (GCP, AWS, Asure)
• Strong foundational knowledge of core enterprise information technologies and security principles
• Strong communication and interpersonal skills
• Ability to complete open-ended tasks with limited direction/supervision
• Candidate will possess 2-3 years of experience in Information Systems or IT security-related functions. IT degree and/ or training is very helpful.

What You Can Expect

• An annual incentive program
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses
• Visit www.hellottecbenefits.com for more information.

Compensation

The anticipated range is$68,000-$70,000 annual salary. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote