Information Scientist

Miratech; Ontario (CA); On-site; USD 64,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Language courses

Internal mobility

Job summary

Miratech is seeking an Information Scientist to design and improve the information architecture for effective knowledge retrieval in Genesys Cloud AI. The role focuses on taxonomy design, metadata modelling, content structure, and search optimization to ensure content can be found by agents, self-service users, and AI-powered solutions.

The role requires 5+ years in information science and experience designing taxonomies and metadata models for enterprise content.

Qualifications

• 5+ years of experience in information science, taxonomy design, metadata modelling, information architecture, or enterprise search.
• Experience designing taxonomies and metadata models for enterprise or digital content environments.
• Proven ability to analyze search behavior, improve content findability, and define search optimization requirements.
• Experience structuring content for AI-powered search, knowledge retrieval, or virtual agents.
• Understanding of how content structure and metadata affect AI-powered search and retrieval.
• Strong analytical and communication skills with the ability to translate findings into practical recommendations.

Responsibilities

• Analyzing the existing knowledge base to identify gaps in structure, tagging, and searchability.
• Conducting pilot article assessments to evaluate quality, currency, readability, and tagging.
• Designing a taxonomy and metadata model with hierarchies, synonyms, and tagging rules.
• Defining content structuring guidelines and search optimization requirements for AI retrieval.
• Establishing content quality standards, lifecycle rules, and ownership with the client team.
• Supporting PoCs by evaluating taxonomy and search capabilities and documenting recommendations.

Skills

Information science

Taxonomy design

Metadata modelling

Information architecture

Enterprise search

Data analysis

Communication skills

Security clearance

Education

Master's degree in Library and Information Science

Tools

Genesys Cloud

Job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Information Scientist to design and improve the information architecture required for effective knowledge retrieval in Genesys Cloud AI. The role focuses on taxonomy design, metadata modelling, content structure, and search optimization to ensure that knowledge content can be accurately found and retrieved by customer service agents, self-service users, and AI-powered solutions.

Responsibilities

• Analyzing the existing knowledge base to identify gaps in content structure, consistency, duplication, metadata, and searchability.
• Conducting a baseline assessment of 100–200 pilot articles to evaluate content quality, accuracy, currency, readability, and tagging practices.
• Analyzing search logs and user behavior to identify search relevance issues, zero-result queries, and gaps between user terminology and existing content.
• Designing a taxonomy and metadata model, including hierarchies, controlled vocabularies, synonyms, tagging rules, and audience-specific content classification.
• Defining content structuring guidelines and search optimization requirements to support accurate keyword, semantic, and AI-powered knowledge retrieval.
• Establishing content quality standards, lifecycle rules, review processes, and ownership guidelines in collaboration with the Senior PS Consultant.
• Supporting proofs of concept (PoCs) by evaluating taxonomy and search capabilities, assessing AI retrieval quality, and documenting recommendations and guidelines for the client's content team.

• 5+ years of experience in information science, taxonomy design, metadata modelling, information architecture, or enterprise search.
• Demonstrated experience designing taxonomies and metadata models for enterprise or digital content environments.
• Practical experience analyzing search behavior, improving content findability, and defining search optimization requirements.
• Experience structuring or preparing content for AI-powered search, knowledge retrieval, or virtual agents.
• Understanding of how content structure, metadata, and information architecture affect AI-powered search and knowledge retrieval.
• Strong analytical and communication skills, with the ability to translate findings into practical recommendations.
• Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to Have

• Master's degree in Library and Information Science (MLIS/MISt) or an equivalent qualification in Information Science.
• Experience with Genesys Cloud solutions or other contact centre knowledge platforms.
• Knowledge of taxonomy and metadata standards, such as SKOS, Dublin Core, or ISO 25964.
• Government or public sector experience;
• Bilingual English/French proficiency.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.