Senior Genesys IVR Developer at Miratech Canada

Salón Večná kráska; United States; Remote; USD 63,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Professional development

Job summary

Miratech is seeking a Senior Genesys IVR Developer to join our team in Canada. You will develop and maintain IVR systems, focusing on advanced voice and multimedia interfaces using Genesys Composer, GRAT, and GRE, while integrating AI features and ensuring smooth deployments.

The role requires 5+ years of hands-on IVR development, strong NLP/NLU/ML background, and CI/CD practices with Git, Jenkins and Maven. Collaboration with architects, engineers, analysts and QA will be essential.

Qualifications

• 5+ years hands-on Genesys IVR development with Composer, GRAT and GRE.
• Strong experience with conversational AI: NLP, NLU, ML.
• Proficient in CI/CD with Git, Jenkins and Maven.
• Experience integrating REST/SOAP web services.
• Familiarity with Azure Bot Services and Microsoft Bot Framework.

Responsibilities

• Develop and maintain IVR code based on predefined requirements.
• Design, implement and support complex IVR solutions for voice and multimedia interfaces.
• Integrate Dialog modules for voice recognition, AI, and authentication processes.
• Troubleshoot and resolve technical issues, analyze logs, and identify root causes.
• Collaborate with Architects, Engineers, Analysts, QA and cross-functional teams.

Skills

NLP / NLU

Machine Learning

Agile / Scrum

Distributed systems

Tools

Genesys Composer

GRAT

GRE

Git

Jenkins

Maven

REST/SOAP

Azure Bot Services

LUIS.ai

QnA Maker

Microsoft Bot Framework

Job description

Senior Genesys IVR Developer job at Miratech. Canada.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world\'s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech\'s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking an experienced Senior Genesys IVR Developer to join our team and contribute to the development of the IVR system. This role will focus on implementing technologies to enhance user experience, leveraging Genesys Composer, GRAT, and supporting deployments through Jenkins.

Responsibilities:

• Develop and maintain IVR code based on predefined requirements.
• Design, implement, and support complex IVR solutions for voice and multimedia interfaces.
• Integrate Dialog modules for voice recognition, AI, and authentication processes.
• Troubleshoot and resolve technical issues, analyze logs, and identify root causes.
• Develop voice and chat bot solutions with core multimedia functionalities.
• Collaborate closely with Technical Architects, Engineers, Business Analysts, Quality Assurance, and other cross-functional team members to ensure successful project execution.

Qualifications

• 5+ years of hands-on experience with Genesys Composer, GRAT, and GRE in enterprise IVR development.
• Strong expertise with the Genesys platform, including IVR design, voice and chat bot integration, and multimedia functionality.
• Solid experience with Conversational AI technologies, including NLP, NLU, and Machine Learning.
• Proficient in CI/CD tools such as Git, Jenkins, and Maven.
• Skilled in integrating web services (REST/SOAP) and working in Agile/Scrum development environments.
• Strong troubleshooting and analytical skills, particularly in distributed systems.
• Experience with Azure Bot Services, LUIS.ai, QnA Maker, and Microsoft Bot Framework.

Nice to have:

• Development experience with Java, Spring, RESTful microservices, and SQL.
• Familiarity with Nuance grammar, automated testing, and web servers like Tomcat.
• Exposure to Google Dialogflow and Amazon Connect platforms.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance,and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.