Information Management Consultant - Securities, Settlements, and Custody Operations

Bank of America; Jacksonville (FL); On-site; USD 68,000 - 106,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking an experienced Operations Specialist to support complex data and client information flows within Wealth Management Operations. You will own end-to-end issue resolution, coordinate across product groups, and ensure controls and documentation stay current.

The role emphasizes process improvement, risk management, audits, and cross-functional collaboration to deliver accurate data and compliant workflows while maintaining a strong controls environment.

Qualifications

• Minimum of 5 years of experience supporting complex processes across operations, project management, team leadership, and/or business controls.
• Knowledge of Alternative Investments trading and onboarding, including operational workflows, documentation, and lifecycle considerations.
• Ability to apply sound judgment to resolve complex or high-risk exceptions, including identifying appropriate corrective actions and escalation paths.
• Ability to manage multiple priorities in a fast-paced environment, with flexibility to adapt as business needs evolve.
• Advanced proficiency in Microsoft Excel for reporting and process improvement.
• Experience coordinating internal and external audits and maintaining a robust controls framework across operations.

Responsibilities

• Performs complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures.
• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk.
• Drives execution of complex financial and non-financial client transactions.
• Supports process improvements, requirements, and initiatives across multiple stakeholders.
• Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards.
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.
• Reviews and updates procedures as needed to ensure they are accurate and up-to-date.
• Risk Identification & Process Improvement: Identifies operational risks and process improvement opportunities, within fund setup and maintenance workflows, evaluates upstream and downstream impacts of data management processes, and recommend enhancements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements.
• Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units.
• Documentation Review & Approval: Validates and approves instructions and supporting documentation for completeness, accuracy, and compliance, ensuring adherence to internal and regulatory requirements and escalating discrepancies to leadership or designated team to mitigate risk and maintain audit readiness.

Skills

Account Management

Attention to Detail

Customer and Client Focus

Problem Solving

Written Communications

Analytical Thinking

Controls Management

Prioritization

Result Orientation

Mentoring

Research

Trade Operations Management

Numerical Reasoning

Tools

Microsoft Excel

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. This role also may support projects and initiatives and prepare executive-level reports and presentations, while providing deep subject matter expertise.

Line Of Business Description

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.

Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity.

Team Description

Upon the receipt of instructions from the applicable Product Group or Fund Company, the Marketing Services and Support team ensures accuracy and completeness of the provided details. Once the instructions are validated, the team manages the information/data to set up or maintain Mutual Funds, Money Markets, Bank Products, 529s, Collective Trusts, and Alternative Investments within internal systems.

The Marketing Services and Support Alternative Investment Team is responsible for the end-to-end onboarding of Alternative Investment funds, ensuring all required documentation is complete, accurate, and compliant with internal and regulatory standards. We partner closely with ISG Product and cross-functional operational teams to coordinate onboarding activities, resolve issues, and ensure a seamless transition into ongoing support. Our role requires a strong focus on controls, accuracy, and collaboration to ensure funds are set up correctly and efficiently.

Responsibilities

• Performs complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions
• Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates procedures as needed to ensure they are accurate and up-to-date
• Risk Identification & Process Improvement: Identifies operational risks and process improvement opportunities, within fund setup and maintenance workflows, evaluates upstream and downstream impacts of data management processes, and recommend enhancements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements.
• Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units.
• Documentation Review & Approval: Validates and approves instructions and supporting documentation for completeness, accuracy, and compliance, ensuring adherence to internal and regulatory requirements and escalating discrepancies to leadership or designated team to mitigate risk and maintain audit readiness.

Required Qualifications

• Minimum of 5 years of experience supporting complex processes across operations, project management, team leadership, and/or business controls
• Knowledge of Alternative Investments trading and onboarding, including operational workflows, documentation, and lifecycle considerations
• Proven ability to apply sound judgment to resolve complex or high-risk exceptions, including identifying appropriate corrective actions and escalation paths
• Demonstrated ability to manage multiple priorities in a fast-paced environment, with flexibility to adapt as business needs evolve
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, data analysis, trend reporting) for reporting and process improvement
• Experience with leading the coordination and execution of internal and external audits, ensuring timely and accurate responses
• Proven ability to strengthen and maintain a robust controls framework across operations

Desired Qualifications

• Experience with leading or supporting key initiatives and projects impacting the operations team
• Experience with partnering with cross-functional stakeholders to implement process improvements, system enhancements, and automation solutions
• Experience monitoring project timelines, risks, and dependencies to ensure successful delivery
• Experience supporting quality assurance, control testing, or second-review activities within a regulated environment

Skills

• Account Management
• Attention to Detail
• Customer and Client Focus
• Problem Solving
• Written Communications
• Analytical Thinking
• Controls Management
• Prioritization
• Result Orientation
• Mentoring
• Research
• Trade Operations Management
• Numerical Reasoning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$68,000.00 - $106,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.