Information Governance and Records Practice Support Specialist

Michael Page; Palo Alto (CA); Hybrid; USD 63,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid time off

Hybrid schedule

Job summary

MPI is growing their Palo Alto team with an IGR Practice Support Specialist who helps lawyers and professionals manage information accurately, securely, and per firm policies. This role supports governance, records management, onboarding, training, and day-to-day guidance across firm systems.

The ideal candidate has 3+ years in information governance or records management, strong organizational and communication skills, and the ability to handle confidential information.

Qualifications

• 3+ years of experience in information governance or records management.
• Experience in a law firm or professional services preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Support governance, records management, onboarding, training, service requests, and day-to-day guidance on firm systems and procedures.
• Maintain and organize files, records, and other essential documentation.
• Assist with retention, transfer, disposition, compliance reviews, and matter close-out for departing personnel, clients, and matters.
• Maintain onsite secured storage spaces and support file space allocations, audits, and transfers.
• Ensure compliance with firm policies and procedures in all activities.
• Provide exceptional service while managing sensitive and confidential information.
• Travel twice monthly to the San Francisco office and periodically to the Los Angeles and Denver offices; work a hybrid schedule of four days in office and one day remote.

Skills

Information governance

Records management

Communication

Interpersonal skills

Attention to detail

Confidentiality

Tools

Microsoft Office

Document management systems

Job description

The IGR Practice Support Specialist supports the firm's information governance and records management program by helping lawyers and business professionals manage physical and electronic information accurately, securely, and in accordance with firm policies.

This international law firm is growing their Palo Alto team. The office is about 80 people and this role is joining a team of 15-20 people across several offices.

Description

• Supports lawyers and business professionals with information governance, records management, and practice support needs, including onboarding, training, service requests, and day-to-day guidance on firm systems and procedures.
• Maintain and organize files, records, and other essential documentation.
• Facilitates off-boarding and matter close-out activities by supporting retention, transfer, disposition, compliance review, and related coordination for departing personnel, clients, and assigned matters.
• Maintains onsite secured storage spaces and workspaces managed by IGR, and completes assigned projects such as destruction, file clearance and cleanup, transfers, audits, inventories, office move support, and file space allocations.
• Ensure compliance with company policies and procedures in all activities.
• Provide exceptional service while managing sensitive and confidential information.
• Travels twice monthly to the San Francisco office and periodically to the Los Angeles and Denver offices; works a hybrid schedule of four days in office and one day remote.

Profile

A successful IGR Practice Support Specialist should have:

• 3+ years of experience, ideally within a law firm or professional services firm.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in relevant software and tools.
• Attention to detail and the ability to handle confidential information.

Job Offer

• Salary range: $63,000 to $85,000 per year.
• Comprehensive benefits package including health, dental, vision and 401k with a company match.
• Comprehensive PTO, Sick time and personal days.
• Hybrid work model (one day per week to work from home).

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.