Information Developer II

Flywire; Boston (MA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the tech industry, Flywire, seeks an Information Developer to enhance API and product documentation. This role involves collaborating with various teams, managing documentation strategies, and ensuring clarity for diverse audiences. The position offers competitive compensation, a dynamic team environment, and opportunities for professional growth.

Benefits

Competitive compensation including Restricted Stock Units

Employee Stock Purchase Plan (ESPP)

Wellbeing Programs

Digital Disconnect Days

Great Talent & Development Programs

Qualifications

• 5-8 years of experience in writing comprehensive technical documentation.
• Ability to independently lead and deliver documentation for complex features.
• Technical background with advanced understanding of APIs and SDLC.

Responsibilities

• Create product-business oriented documentation for external and internal use.
• Define best practices for documentation processes.
• Mentor less experienced writers and influence documentation strategy.

Skills

Technical Documentation

APIs

XML

HTML

CSS

GitLab

Agile Development

Tools

Madcap Flare

RoboHelp

Jira

Confluence

Slack

Job description

Job Description

The Opportunity:

We, at Flywire, are seeking an Information Developer to join our Product Team and help us write our API documentation, product-business oriented documentation, and support-integration technical documentation. As an Information developer at Flywire you will have the opportunity to contribute to the evolution of our products, culture and team. Documentation will be first and foremost written with our Clients in mind, but also for internal consumption.

• Work side by side with the Product, Engineering, Design and Implementation teams to create the best product-business oriented documentation.
• Bring your creativity and ideas to define the best practices for naming conventions, errors and top class documentation for both external and internal consumption.

Qualifications:
Qualifications

Here’s What We're Looking For:

• 5-8 years of progressive experience writing comprehensive technical documentation.
• Proven ability to independently lead and deliver documentation for larger, more complex features or projects. This includes proactively gathering information, designing content structures, and making autonomous decisions within project scope while requiring minimal oversight.
• Extensive expertise in single source documentation, including advanced application of information reuse, modular content design, and sophisticated categorization to optimize content discoverability and efficiency. Contributes to the overall documentation strategy.
• Strong technical background with advanced understanding of APIs, GitLab, XML, HTML, and CSS. Ability to read and understand code at a more complex level, and a thorough grasp of the Software Development Lifecycle (SDLC).
• Experience with XML-based Technical Authoring Systems (preferably Madcap Flare or RoboHelp), including advanced features, customization, and troubleshooting.
• Ability to distill highly technical concepts for complex software products into clear, concise, and easily understandable content for diverse technical and non-technical audiences.
• Proactively influences cross-functional teams on documentation strategy and best practices. Serves as a key partner to Product Managers and stakeholders for product terminology and expertise, while actively mentoring less experienced writers.
• Advanced experience working effectively within agile development environments, leveraging collaboration tools (Jira, Confluence, Slack) to optimize documentation workflows and integrate seamlessly with development cycles.
• A strong interest and usage of AI technology, keeping up with new trends and technologies.

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

\ #LI-Hybrid