Information Desk Receptionist (Part Time, Evenings)

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 19,000 - 25,000; Part time

Job summary

St. Luke's University Health Network in Bethlehem, PA is seeking an Information Desk Receptionist for part-time evening shifts. The role focuses on presenting a welcoming image and providing accurate information to patients and visitors while guiding them according to hospital policy.

You will handle calls, direct inquiries, and assist with directions, wheelchair assistance, and escort services. The position requires a high school diploma, strong communication, and the ability to stay calm

Qualifications

• High School diploma or GED required; additional college courses preferred.
• Bilingual skills are an asset.
• Clerical skills are preferred.

Responsibilities

• Greet and direct patients and visitors with a friendly, professional welcome.
• Answer telephone calls promptly and accurately.
• Direct visitors and patients to appropriate locations per hospital policy.
• Provide information and directions; assist with escort and wheelchair needs as required.
• Maintain confidentiality and manage lost-and-found items according to policy.

Skills

Customer service

Phone skills

Bilingual a plus

Education

High School diploma or GED

Tools

EMR access

Microsoft Office

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

HOURS: Part Time, Evenings, 18 hours/week Schedule: Either every Mon and Tues, Rotating Wed and every other Sat, Sun, rotating Holiday schedule OR every Thurs and Friday, Rotating Wed and every other Sat, Sun, rotating Holiday schedule

Shift times: 3:00 PM-7:00 PM Mon-Friday, 8:00 AM-4:00 PM Sat and Sun.

The primary function of the Information Desk Receptionist is to project the image of the facility as a customer-oriented organization. He/she will assist all customers by providing accurate information/ directions and solve problems in accordance with hospital policy.

JOB DUTIES AND RESPONSIBILITIES

• Demonstrates/models the hospital's core values and customer service behaviors in interactions with all customers.
• Demonstrates patience in dealing with diverse customers (culturally, age, etc.).
• Greet and direct patients and visitors immediately with a friendly and sincere welcome.
• Acknowledge all who pass by the Center(s).
• Promptly answer telephone calls.
• Use a clear, understandable speaking voice, exercise judgment, and respond to inquiries with accurate information.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information Offers escort and/or wheelchair assistance to patients and visitors to their desired location or car.
• Transport patients in wheelchairs in a safe manner, as needed.
• Frequently converse with patients and visitors as they wait in the lobby.
• Assist customers with directions to and from all hospital facilities, area restaurants, hotels and convenience stores.
• Communicate effectively with all hospital departments to meet customer needs.
• Promptly resolve minor issues and inform manager, other department manager or nursing supervisor of any significant patient and visitor complaints.
• Assist with Pastoral Care customers requesting patient information by church and/or denomination.
• Remain calm and alert, especially during emergency situations and heavy patient/visitor volume.
• Accept and track floral/package deliveries for patients and staff.
• Notify Volunteer Department for delivery.
• Maintain a neat and organized environment in the lobby.
• Notify Environmental Services/Engineering when their attention is required.
• Promote the vision and mission of the hospital and Patient Information Center.
• Operate the EMR for retrieving accurate patient information.
• Access Microsoft Office programs for retrieve/update material/information.
• Assist with lost and found items ensuring that valuable items are directed to the Security Department.
• Follow proper safety and infection control procedures and maintain a safe work environment in compliance with hospital policy.
• Follow appropriate procedures during fire, emergency and disaster drills/situations.
• Participate in ongoing organization and department-specific education and training as recommended.

PHYSICAL AND SENSORY REQUIREMENTS

• Sitting for up to 7 hours per day; continuous use of fingers for computer and phone; occasional writing.
• Hearing crucial as it relates to normal conversations, and understanding different dialects; seeing as it relates to general vision, near and far.
• Minimal lifting: 10-20 lbs; walking as it applies to covering the center in different locations.

EDUCATION

• High School diploma and/or GED equivalent.
• Additional college courses preferred.
• Bilingual skills are an asset.
• Clerical skills preferred.

TRAINING AND EXPERIENCE

• One-year experience in a customer oriented position, crisis intervention skills, and competency of computer and telephone skills.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.