Urgent Care Technician - Part Time - Whitehall Care Now

St. Luke’s University Health Network; Whitehall (Lehigh County); On-site; USD 34,000 - 52,000; Full time

Job summary

St. Luke's University Health Network is seeking an Urgent Care Technician to support Urgent Care and Occupational Medicine. You will perform clerical and clinical duties, collect demographics and insurance data, and enter orders into the EMR to support billing and documentation.

The role involves assessing patient needs, assisting nursing staff, and ensuring a smooth, patient-centered experience while maintaining confidentiality and safety standards across the network.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills required; medical terminology a plus.

Responsibilities

• Collects and updates patient demographics and insurance information accurately.
• Registers patients by entering data into the EMR (Epic and Systoc) to support clinical documentation and billing.
• Assesses patient acuity, escorts patients to exam rooms, and prepares room with necessary instruments and equipment.
• Schedules patients for specialty services and follow-ups as needed.
• Performs point-of-care testing per protocol and maintains equipment and rooms.

Education

High school diploma or equivalent

Tools

Epic

Systoc

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Urgent Care Technician supports both Urgent Care and Occupational Medicine by performing clerical and clinical duties, ensuring smooth operations and quality patient care as a vital member of the Care Now service line.

JOB DUTIES AND RESPONSIBILITIES

• Accurately collects and updates patient’s demographic and insurance information.
• Completes the registration process for patients (enters patient data/orders/charges into the EMR (Epic and Systoc) to support clinical documentation and billing processes.
• Assesses patient acuity in waiting areas, escorts patients to exam rooms, completes intake by gathering medical history and obtaining vital signs, and prepares the patient and room by setting up necessary instruments and equipment for the visit.
• Schedules patients for advanced care with specialty providers, workers compensation follow ups, and other clinical services as needed.
• Performs point-of-care testing per protocol, and ensures proper cleaning, calibration, and maintenance of equipment and exam rooms.
• Maintains competency in specimen collection, Performs Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty), following chain-of-custody protocols for various specimen types (urine, saliva, hair, breath and blood).
• Assist nursing staff and Providers to support the delivery of high-quality, patient-centered care, ensuring a positive and efficient experience for all patients.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network's PCRAFT values during interactions with all customers.
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS

• Sit up to 2 hours per day; 1 hour at a time.
• Stand for up to 8 hours per day; 6 hours at a time.
• Walk up to 6 hours per day; 10 minutes at a time.
• Consistently lift, carry, and push objects up to 10 lb.
• Transport patients weighing up to 250 lb. via wheelchair, bed and/or stretcher.
• Frequently stoop and bend and reach above shoulder level.
• Must be able to perceive attributes of an object through touch.
• Must be able to hear as it relates to normal conversation and high/low frequencies.
• Must be able to see as it relates to general, near, far, color, and peripheral vision.

High school diploma or equivalent is required.

Basic computer skills required. Medical terminology a plus.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.